Implementation Role - Business Applications

Responsibilities:

- Engage and individually manage a large volume portfolio of key customer accounts

- Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution

- Oversee the successful implementation/configuration of Replicon's product suite for each customer account by working with an Implementation Specialist

- Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe

- Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action

- Work collaboratively with various internal team/individuals for the best interest of the customer (technical support, engineering, sales, etc.)

Qualifications:

- Bachelor's Degree or equivalent work experience in the software industry

- 3-8Years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications

- Extensive technical account management & customer engagement experience

- Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)

- Excellent written & verbal communication skills

- Experience working with senior executive level personnel in customer accounts

- Must be willing to work in North American business timings