Implementation Manager - Tech Platform - EdTech

- As our Enterprise Implementation Manager, you will join the Enterprise team to own managing implementations for our Enterprise clients. Our goal is to build a solution quickly and successfully that drives impact across all of our client organizations. This role is also very cross-functional where you can expect to work with members within various separate teams in service of company's growth and long-term success

Client Details :

Our client is a leading online learning platform for higher education, where millions of learners from around the world come to learn skills of the future. Nearly 200 of the world's top universities and industry educators partner with the client to offer courses, Specialisations, certificates, and degree programs. Thousands of companies trust the company's enterprise platform for Business to transform their talent. 

Description :

- Accountability for successfully configuring Business product according to the client's requirements and launch it successfully on-time and with high quality

- Independently manage large projects by both leveraging client relationships as well as using data analysis to track our build to launch phase

- Create project documentation, procedures and best practices for implementation services while managing requirements, scope and timeline for the project

- On-boarding clients via training to ensure awareness and understanding of Business platform and products

- Assist sales team in pre-sales activities by giving product demos to prospects, provisioning evaluation accesses and answering technical questions related to the Business product and integration features (such as SSO, LMS, etc.)

- Contribute significantly to building in-house implementation methodology to ensure timely, streamlined professional rollouts to large organizations

- Facilitate change management and organizational readiness assessments

- Establish an effective feedback mechanism to channel the feature requests/bugs from the enterprise clients to the Product/Eng teams

- Partner with the product team to drive adoption/beta testing of new product features

Profile :

- 5+ years in customer-facing roles leading SaaS implementations

- Strong project management and change management skills

- Passion for problem-solving and creative solutions

- Strong, proven sense of customer empathy and customer-centrism

- Excellent communication skills in English (verbal, written, and presentation)

- A passion for education, education reform, and interest in working for a social enterprise

- Detail-oriented with the ability to set priorities and be flexible in a changing environment

- Ability to discuss modern web practices and technical concepts (SSO, APIs, etc)

Job Offer :

- Work with a high performing MNC