Implementation Manager - B2B SaaS Product

Job Description :

- Implementation Manager will lead the customer implementation process from start-to-finish

- Will partner closely with prospective and new customers to understand their objectives, map their priorities, and build out an implementation plan that is tailor-fit to ensure they achieve success on our platform.

- Administer everyday workflow of all implementation processes and provide technical support to all associates.

- Coordinate with the team to resolve all issues within the required timeframe and recommend appropriate changes to all policies and procedures and evaluate all implementation for the team.

- Monitor all implementation requests and administer staff working and assist team and senior implementation managers and provide required coaching for the same.

- Evaluate all management information reports and ensure achievement of all team objectives and provide support to senior management

- Evaluate all processes and provide technical support to all senior implementation managers and establish all client configuration requirements.

- Collaborate with the system integration team and ensure compliance to all client requirements and provide appropriate training to clients and ensure efficient implementation of all systems.

- Develop all processes and tools for customer implementation lifecycle and identify all defects and provide an efficient interface with all marketing and technical departments.

- Maintain all project plans and ensure compliance to timeframe and collaborate with stakeholders for all implementation processes