Implementation Manager - B2B SaaS

Implementation Manager

Location - Bangalore, Karnataka, India

Experience - 2 - 5 Year

MUST HAVES:

- Implementation

- Enterprise/ SaaS

- B2B SaaS company.

About the role :

The Manager - Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interacts directly with both customers and providers. This role also involves managing the team of associate managers and operations executives.

Responsibilities:

- End to End implementation with high ticket size, ensure timely implementation by directing, guiding others, and applying various operational excellence tools to resolve problems including providing training.

- Manage and coach a team of mid-market associate managers and operations executives.

- Travel to client locations if needed to understand their needs,

- Design and set up processes and work on continuous improvement of the set processes

- Collaborate with the technical team to set up or configure Leading Client's software platform as per clients' requirements and troubleshoot technical issues raised by them.

- Set and monitor KPIs to access projects.

- Implement systems and processes that deliver improvement toward 100% conformance to client requirements.

Requirements:

- 2-5 years of experience in product implementation.

- Minimum 1 year of B2B Saas implementation experience preferred.

- Minimum 1 year of management experience preferred.

- MBA preferred from Tier 1/2/3 colleges.

- You must be able to see the big picture as well as the finer details, as your work is across the spectrum. You will deal in small daily matters, as well as larger aims and setting goals. A systematic organized approach to work is vital.

- Brilliant communication and interpersonal skills, for dealing with many types of people at all levels in a direct diplomatic way is essential. An understanding of customer/client requirements is a must.

- Soft skills, including effective time management, prioritizing and delegation, are a must. You must be able to lead, coach, inspire, support and motivate your team, and always seek to improve best practices.

- Knowledge of SCM is a plus.

- Having a natural creative flair and being full of ideas and energy to introduce new concepts and innovations would also be advantageous.

- Desire to assume responsibility and work autonomously.

- Highly organized and able to juggle numerous tasks.

- Good written and spoken English (being a native speaker will be a plus).

Benefits:

- Health Coverage

- Stock Options

- Paid Time off

- Generous Parental Leave

- Education assistance

- Online learning allowances

- Career progression and Professional Development Benefits

- Flat Hierarchy

- Bi-annual Appraisal