Implementation Consultant - SaaS/Supply Chain

Role & Responsibilities:

1. Subject Matter expert:

Subject-matter expert, in terms of domain, product and processes.

Work at the cutting edge of the product, as a liaison with the client universe driving delivery of our solutions.

Conduct the business analyses and provide product & implementation expertise to clients in how best to use our solutions.

2. Requirements Baselining & Solutioning:

Engage in deep-dive clients' business & functional requirements (as-is and to-be) & solution- mapping sessions (vis- vis relevant BlueKaktus application modules)

Compile and finalize requirements specifications documentation or business & functional blueprint documents, with consensus / alignment across Client, Product, Pre-Sales etc.

Drive application configuration as per defined processes, workflows and data

Define & drive system-integrations and customizations, in liaison with Product & Tech teams

3. Project Management & Delivery:

Align project plans with granular timelines, responsibles, milestones, review cadence with relevant internal and external (client) stakeholders

Engage in steercom and review meetings in a timely manner to drive decisions & escalations for an effective roll-out

Compile and share project progress communication internally and with client, with due emphasis on key concerns / issues

Conduct defined user-review/ testing sessions, along with pilots; garner feedback & drive fine-tuning

Drive timely consensus and milestone sign-offs from authorized client stakeholders

Facilitate training sessions and identify & facilitate resources to empower clients to leverage the full potential of our platform

Overall, be responsible for the successful (timely, effective and within budget) delivery of functional and technical components of the solution while maintaining a high degree of customer satisfaction, and proactive management of client challenges

4. Stakeholder management:

Build strong working relationships with internal stakeholders and clients & external partners to collaborate on projects

Drive change management through empathy, education and envision, for a successful adoption

Pointsman for problem-solving and trouble-shooting

Ideal Candidate

Management Consulting experience (project-managing, client-facing, team-managing role): Must, 1-2 years

Supply chain domain experience: Must

Project Management: Must

SaaS experience: Desirable

Industry experience - Retail / Fashion & Lifestyle: Desirable

Edu Qualification - MBA from Tier 1 institutes: Desirable