Imperia Relationship Manager/Business Head - HNI

RM

Acquisition of new Preferred customers

Enhancement of the relationship by cross-selling products and services as per the profile & need of the customers

Deepening the size of the relationship

Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers

IMPERIA RM

Is responsible for including HNI customers into the Imperia programme and offering them a superior customer experience to enhance the profitability of the relationship by increasing the relationship size, cross selling the right products, acquiring family a/cs and retaining the relationship. The RM is also responsible for acquiring new to Bank Imperia relationships.

So that

Imperia customer will have a one point contact for all his financial needs and services, thus enhancing current relationship value and wallet share which will further increase profitability from these relationships.

RBH

Relationship Banking Head for Retail Branch Banking leading a team of RM- S

Developing, Reviewing and making sure of meeting the Annual Income plan of the self and Relationship Managers.

Develop and manage collaborative relationships within product teams to facilitate and improve their access to the client base.

Work closely with the Third Party Product Team and assuring the TPP products sales in line with the management.

Planning and executing on Marketing Initiatives directed towards increasing Market share, acquiring new client relations.

Proactively evaluate and execute training needs of the staff on matters related to Regulatory, Operations, Products & Sales.

Hire best in class staff as per the hiring plan and continuously evaluate talent available in the market for future hiring.

Ensure a positive and motivating work environment leading to low levels of attrition and high productivity levels.

Enhancing engagement of High Net Worth customers through joint call

Ensuring Sales across Liabilities, Retail Assets, Business Banking, Forex, Credit Cards, and online trading etc. and achieving the Branch targets

Monitoring quality sales and processes in the Relationship Managers portfolio

Recruitment and training of Relationship Manager Team

Portfolio Management.