ImpactGuru - Lead - Telesales

TeleSales Lead

JOB DESCRIPTION :

Position Title: Telesales Lead

Location: Mumbai.

Reporting Manager: Chief Business Officer

We hustle Monday - Friday (1st & 3rd Saturday)

Industry: Insuretech

Vertical Summary

- Under Impact Guru, Policy Guru/Carepal is an Insurtech startup. Insurance penetration in India is a huge problem. About only 20% of India has some form of health insurance. As an individual, you would have had some exposure to health insurance via policy bazaar, an agent who is generally a relative or your bank. Yet, you haven't bought it today. Why?

- This is the problem we are trying to solve by creating innovative products in this space.

Roles & Responsibilities :

- Responsible for strategizing, building and setting up the insure-tech telesales/online function

- Lead and oversee the Telesales division in the selling of products/services to a list of qualified prospects

- Drive and manage the telesales model of the function

- Will be responsible for managing the team and handling inbound calls from various leads derived from Digital and marketing campaigns.

- Follow up on the leads and convert them to sales and closely track for closure of deals

- Plan and discuss marketing & sales strategies.

- Training telemarketing staff

- Oversee the daily workflow and scheduling of telemarketing staff.

- Conduct performance evaluations that are timely and constructive.

- Collaborate with business heads to establish sales goals and to develop scripts for use by telemarketing team.

- Monitor and review phone calls to ensure quality service and compliance with applicable policies and best practices.

- Measure team performance; communicate goals and quotas to team; and encourage and motivate telemarketers as they work toward reaching their goals.

- Develop company systems for customer interaction and response and control the implementation process.

- Oversee system maintenance and upgrade implementation

- Maintains and improves call center operations by monitoring system performance and identifying and resolving problems

- Designing business MIS to and executing processes to improve efficiencies Compile and present weekly and monthly sales reports

- Experience of supporting and administering outbound call center technologies.

- Knowledge of CIC platform, Integration Services, and Reporting Services

- Complete understanding and implementation of technology, software applications, and phone and computer systems

- Resolve customer complaints and grievances.

- Maintaining customer relationships.

- Ensure proper documentation in the information system in due time and check through them for accuracy

Professional Experiences :

- Minimum of 5-year experience in Telesales in the role of Team Leader

- Prior experience in handling a telesales team & in a start-up environment is a definite plus

- Experience with telemarketing, advanced managerial skills, and the ability to multitask.

- Excellent understanding of technology, software applications, and phone and computer systems

- Able to provide strong guidance and assistance to the team

Functional & Behavioural Competencies :

- Strong analytical and problem-solving skills.

- Multiple stakeholder management

- Growth and aggressive delivery, targets-oriented mind-set

- Entrepreneurial mind-set

- Ability to deliver in high pace environment

- Ability to write and present reports

- Strong organizational skills.

- Excellent communication

- Dynamic personality

What do we offer?

- Attractive salary & performance-linked bonuses

- Health Insurance benefits

- An opportunity to be in a leadership position of a high-growth start-up

- Fun, casual & flexible work environment

- Entrepreneurial, forward-looking, growth-driven & open work culture