Impact Guru - Operations Lead/Principal Officer

Position Title: Operations Manager/Principal Officer

Location: Mumbai.

Reporting Manager: Chief Business Officer

Industry: Insuretech

Roles & Responsibilities

- Spearhead all insurance-related activities and undertake a mix of operational and supervisory roles related to selling insurance products, meeting customers, and handling administrative issues related to the role.

- Ensuring compliance with IRDA guidelines and keeping up to date with all regulatory changes and ensuring implementation of the same. Help the organization's processes remain legally and operationally compliant.

- Responsibility in the matter of regulatory compliance, including its auditing by the regulatory authority.

- Coordinating with insurance companies and internal stakeholders for smooth functioning and growth of the insurance business.

- Responsible for planning, implementing and managing strategies and operational objectives

- Ensure all operations are carried on in an appropriate, cost-effective way

- Implement operational management systems, processes and best practices across all levels.

- Responsible for the reports, product, MIS, and operations following regulatory & compliance norms.

- Responsible for directing agents' workflow and workload as well as handling complaints, concerns and questions from customers from the regulatory & compliance perspective.

- Conducting effective resource planning to maximize the productivity of people, technology etc.

Professional Experiences

- 10-12 years of experience in the General Insurance domain

- Experience in managing operational activities, legal and regulatory compliance for insurance

- Knowledge of performance evaluation and customer service metrics

- Understanding of reporting and budgeting procedures

- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)

Functional & Behavioural Competencies

- Outstanding communication and interpersonal skills

- Excellent organizational and leadership skills with a problem-solving ability

- Strong people management and development skills

- Ability to mentor, coach and motivate others

- Strong analytical and problem-solving skills.

- Multiple stakeholder management

- Growth and aggressive delivery, targets-oriented mind-set

- Entrepreneurial mind-set

- Ability to deliver in high pace environment

- Ability to write and present reports

What do we offer?

- Attractive salary & performance-linked bonuses

- Health Insurance benefits

- An opportunity to be in a leadership position of a high-growth start-up

- Fun, casual & flexible work environment

- Entrepreneurial, forward-looking, growth-driven & open work culture