IKS Health - Product Management Professional

Working with the IKS leadership team, the IKS design and development team, and other IKS functions, the Product Management function will be responsible for the following -

Customer segmentation :

- Identify key customer segments and their needs, and map our products against each segment

Product assessment framework:

- Work with IKS design and development team to develop a framework to assess each new product being developed, which will identify stages in the product development lifecycle; define tollgates to move from one stage to the next; and determine when a product is ready to be launched.

Product portfolio:

- Categorize our new and existing products into the - preferred-acceptable-desirable-unacceptable- (PADU) framework for each customer segment.

Product definition:

- Work with the Design and Development team (for new products/services) and other IKS teams (for existing products/services) to define the product/service offering, including customer segments, customer needs, buying criteria, potential offerings for various customer segments

Pricing sheets for all products:

- Work with IKS sales and delivery teams to review existing pricing models for various clients, review IKS costing models, and identify the right pricing for our products/services so that clients get the right - return on investment- (ROI) and IKS meets its profitability targets. Get sign-off for the pricing from operations, sales, and finance teams, so that the sales team has clear guidelines on what price they can sell at.

ROI models: Create - return on investment- (ROI) models for all products that quantify the financial and other upsides that clients get from IKS products and services. Validate and refine these ROI models based on feedback from IKS clients.

Sales collateral for all products: Work with IKS marketing team and other IKS teams to ensure that we have the right sales collateral for each product / service, including (for example) one-slider overview; initial sales pitch (3-4 slides); detailed deck (10-12 slides); and case study.

High level implementation model:

- Since implementation is a key component of the product or service, we need to document the implementation model, with help from the design and development team and the operations team.

- High level delivery model: Work with IKS design and development team and the IKS delivery team to ensure we have adequate documentation of the standard workflow for each product / service.

- Policy scan: Work with IKS research team or other internal and/or external resources to identify changes in policy & regulatory environment; assess how it could impact IKS business; develop plans on how we could/should respond; and provide inputs to the IKS design and development team.

- Competition scan: Work with IKS research team or other internal and/or external resources to identify new product opportunities based on what our competition is doing.

- Attend client reviews: Selectively attend key reviews (monthly or quarterly business reviews) with major IKS clients to understand the following - their needs and concerns, their perception of our products, customer satisfaction levels, their savings or ROI from our products.

- Attend sales pitches: Selectively attend sales pitches to major prospective IKS clients, to understand their needs, concerns, and questions, and how these are typically overcome.

- Other IKS meetings: Selectively attend other internal IKS meetings to gain a better understanding of our products/services.

Qualifications Required -

- Bachelor's degree in pharma, btech, medicine or any technical discipline

- MBA from a top business school

- 5+ years in product management and operations/ strategy/ new venture planning/ marketing

- Entrepreneurial mindset with a flair for developing new businesses/ products

- Team player who can work with multi-geography cross-functional teams

- Thorough knowledge of product/program development, pricing, implementation, and strategic analysis

- Demonstrated marketing and marketing research skills

- Demonstrated strong UX and UI skills (Functional)

- Strong financial, competitive analysis, and computer skills

- Demonstrated management, leadership, and interpersonal skills

- Excellent verbal and written communication skills

- Strong analytical skills

- Strong collaboration skills

Preferred -

- Experience in US Healthcare delivery

- P&L experience

- Exposure to clinical workflow (patient-physician interaction) in a physician setting

- Experience in the development of software, software as a solution, or APIs

- Work experience and/or background knowledge in Agile software development

- Lean Six Sigma or other process improvement certifications

- Project Management experience