IKS Health - Director - Healthcare Leader - Account Delivery

Job Description:

Support sales in building and expanding client relationships and value

- Partner with sales, D&D teams to scope client(s) needs, design solution (from IKS offerings), drive pricing (with service lines) and support sales to win SOW

- Maintain strong awareness of portfolio of CARE offerings and constantly assess potential for extending client relationship

- Bring a highly entrepreneurial mindset to configure and co-apt existing solutions to client needs; also includes shaping ideas for innovative solutions (with D&D org)

Ensure top notch delivery

- Take ownership for owning overall client deliverables and managing client relationships

- Work with service lines to define, manage and deploy IKS offerings at client, on-time and under budget; work across IKS divisions and departments to integrate and coordinate all client services

- Configure offerings for clients to achieve target performance levels - constantly provide - client view- to service lines to continually improve value and quality of offerings

Maintain account performance & profitability

- Ensure high client CSAT, stickiness and expansion

- Work closely with service lines to safeguard margins, ESAT, offering growth and development