iimjobs.com - Executive - Customer Success

Work Mode : Hybrid - 3 Days Work from Office & 2 days Work from home

This is a full-time hybrid role for a Client Engagement Executive at iimjobs.com in Rohini. The Client Engagement Executive will be responsible for maintaining customer satisfaction, effective communication, account management, on time client query resolution.

Location: Delhi

Experience: 1-3 years

About Us:

iimjobs.com is an exclusive job board for mid to senior management jobs in India. Now reaching over 20,00,000 job seekers and featuring some of the best jobs in Banking & Finance, Consulting, Research & Analytics, Sales & Marketing, HR, IT and Operations; iimjobs.com is the largest niche job board catering exclusively to the premium segment of market.

We promise to offer lot of challenges, exposure and an exciting work atmosphere.

Qualifications:

- Amazing Customer Satisfaction and Communication skills

- Account Management, Sales, and Consulting skills

- Excellent interpersonal and negotiation abilities

- Experience in client relationship management

- Strong analytical and problem-solving skills

- Bachelor's degree is a must.

- At least 1 year of relevant work experience in a customer-facing role (customer success or account management).

- Previous experience collaborating with different internal functions within a fast-growing SaaS company

- Strong analytical skills to derive data driven insights for better decision making

- Outstanding teamwork, organizational and interpersonal skills, with tremendous attention to detail

- Candidates who can join immediately will be given a preference