IIFL - Senior Product Manager - Loan Management System

About IIFL Home Finance: IIFL Home Finance is one of India's leading providers of affordable home loans. We are dedicated to making homeownership a reality for millions of families across the country. As we continue to scale our operations and enhance our service offerings, we are looking for a dynamic and experienced Product Senior to help us drive innovation and efficiency in our Loan Management Systems (LMS).

Job Overview: We are looking for a highly skilled and motivated Senior Product Manager (LMS) to join our team in Gurgaon. The ideal candidate will have over 5 years of experience working in the financial services domain, specifically Integrating, managing and optimizing Loan Management Systems (LMS). This individual will play a critical role in ensuring the smooth and efficient functioning of the LMS, driving end-to-end delivery, identifying operational pain points, and working closely with internal stakeholders to streamline processes through technology.

Key Responsibilities:

End-to-End Ownership of LMS:

- Take full ownership of the Loan Management System (LMS) and ensure that it meets business requirements and operational needs.

- Collaborate with stakeholders across the Operations, IT, and Business teams to define, prioritize, and implement system enhancements.

- Drive system integration and operational improvement projects in partnership with the LMS vendor.

- Work with LMS partners (e.g., FinnOne, Pennant) to ensure seamless delivery of features, enhancements, and upgrades.

Stakeholder Management:

- Act as the primary point of contact for the Operations team to identify pain points and propose effective solutions.

- Gather and analyze business requirements from stakeholders, particularly from the Operations team, and translate them into system specifications.

- Collaborate with business and technology teams to ensure timely delivery of high-quality solutions.

LMS Optimization & Enhancements:

- Drive continuous improvements and enhancements in the Loan Management System to ensure it aligns

with the evolving needs of the business and its customers.

- Troubleshoot and resolve any system-related issues impacting the loan lifecycle process.

- Ensure that LMS performance, accuracy, and efficiency meet operational expectations and KPIs.

- Integration & Technical Expertise:

- Senior the integration efforts between the LMS and other critical systems, ensuring smooth data flow and

process automation.

- Oversee the technical aspects of the LMS, including system updates, configuration, and troubleshooting.

- Ensure that the LMS is in compliance with regulatory requirements and internal policies.

Project Management:

- Senior and manage LMS-related projects from start to finish, ensuring that timelines, budgets, and

deliverables are met.

- Develop detailed project plans, coordinate with internal teams and external vendors, and track the

progress of each project.

- Proactively identify risks and mitigation strategies to ensure timely delivery.

- Reporting & Documentation:

- Provide regular updates to senior management on the progress of LMS-related projects and system

enhancements.

- Create and maintain comprehensive documentation for the LMS processes, user guides, and integration

procedures.

Key Requirements:

- Minimum 6 years of experience in handling and optimizing Loan Management Systems (LMS) within the

Experience financial services domain.

- Proven experience with LMS platforms such as FinnOne, Pennant, or similar systems is highly preferred.

- Experience in LMS on boarding from scratch will be considered a strong plus.

- In-depth knowledge of financial operations processes, loan lifecycle, and data management in the context of home loans and financial products.

Skills:

- Strong understanding of financial operations and processes, including loan origination, disbursement, servicing, collections, and closure.

- Expertise in managing system integrations, vendor management, and cross-functional collaboration.

- Experience working with Agile methodologies for system implementation and product delivery.

- Excellent project management and organizational skills, with the ability to prioritize and handle multiple tasks simultaneously.

- Strong communication skills, with the ability to effectively collaborate with technical and non-technical teams.

Technical Knowledge:

- Proficiency in system integration, business requirements gathering, and creating technical specifications for LMS enhancements.

- Understanding of databases, API integrations, and software development life cycle.

- Experience in troubleshooting and resolving technical issues related to Loan Management Systems.

Educational Qualifications:

- Bachelor's degree in Engineering, Computer Science, or a related field. Graduates from Tier 1 and Tier 2

colleges are preferred.

- An MBA or similar business qualification is a plus.