IHCL - Business Analyst - Taj Hotels

Company Description:

The Indian Hotels Company Limited (IHCL) is a leading hospitality company that combines Indian hospitality with global excellence. IHCL's portfolio includes iconic brands like Taj, SeleQtions, Gateway Hotels, Vivanta, Ginger, and Am stays & trails. With over 335 hotels in 150 locations across four continents, IHCL is a global hospitality titan founded by Jamsetji Tata in 1903.

Job Summary:

- The Business Analyst for the hospitality sector is responsible for supporting the hotel's operational, financial, and customer experience goals through data analysis, insights, and strategic recommendations.

- They will work closely with departments like revenue management, sales & marketing, finance, and guest services to optimize performance, improve guest satisfaction, and contribute to the hotel's overall business strategy.

Data Collection & Analysis:

- Gather, analyze, and interpret data from various sources, including reservations, financials, customer feedback, and market research.

- Track and analyze key performance indicators (KPIs) such as occupancy rates, RevPAR (Revenue per Available Room), ADR (Average Daily Rate), and customer satisfaction scores.

Forecasting & Financial Modeling:

- Develop financial and operational forecasts, helping management make informed budgeting and investment decisions.

- Build models for pricing, demand forecasting, and resource allocation to maximize revenue and minimize costs.

Market & Competitor Analysis:

- Conduct market research and competitive analysis to stay updated on industry trends, guest preferences, and competitor strategies.

- Analyze market share and identify growth opportunities based on data-driven insights.

Reporting & Dashboards:

- Create, maintain, and present dashboards and regular reports to management, providing clear, actionable insights.

- Generate ad-hoc reports for various departments to assist in targeted decision-making.

Collaboration with Stakeholders:

- Partner with teams such as Sales & Marketing, Revenue Management, and Guest Services to align data insights with strategic goals.

- Provide analytical support for promotional campaigns, loyalty programs, and guest experience initiatives.

Guest Experience Enhancement:

- Analyze guest feedback and survey data to identify areas of improvement in services and amenities.

- Support the development of strategies to enhance customer satisfaction, loyalty, and retention.

Operational Efficiency:

- Identify bottlenecks and areas for improvement in hotel operations, making recommendations to streamline workflows and improve service delivery.

- Evaluate the performance of various initiatives and provide insights for operational enhancements.

Qualifications:

- 3+ years of experience in a business analysis or data-driven role, preferably in the hospitality or service industry.

- Analytical Skills and Business Analysis expertise.

- Strong Communication skills.

- Experience in Business Process improvement.

- Ability to gather and document Business Requirements.

- Knowledge of the hospitality industry is a plus.

- Master's degree in Business Administration, Hospitality Management, or related field.