IGT Solutions - Head - Quality

IGT Solutions hiring for Head Quality (Transaction Quality) Gurgaon.

Job Responsibilities:

- Travel Experience with GDS knowledge preferred .

- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes

- Should have time and people management skills

- Client/Stakeholder management to drive and influence improvement objectives

- Quality Activities - Documentation for Transaction Monitoring

- Facilitate the sharing of best practices and implement them and drive performance benchmarking

- Keeping Track on Process Trends

- Can identify process end to end and identify improvement opportunities basis broken links

- Analyze and Report Trends in Agents/Process performance

- Implement corrective action plans as and when required

- Participate in quality systems improvement activities using six sigma methodologies

- Recommend initiatives to improve transaction Quality through new quality tools and Motivational

- Dip check compliance - Weekly basis

- Calibration compliance - Weekly basis

- Weekly and Monthly reports - Weekly and Monthly basis

- Identify bottom Quartile and steps to improve them.

- Analyze and Report Trends in Agents/Process performance

Knowledge, Skills, Other abilities:

- Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).

- Strong supervisory skills with an eye for detail. Result Oriented.

- Excellent written and verbal communication skills in English.

- Organized and Methodical.

- Target and deadline driven.

- Sound knowledge of MS Office (Specially Excel, Word and PPT)

- Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.

Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds

NOTE - CANDIDATES SHOULD BE OK TO WORK IN ROTATIONAL SHIFTS