IGT Solutions hiring for Head Quality (Transaction Quality) Gurgaon.
Job Responsibilities:
- Travel Experience with GDS knowledge preferred .
- Team Management - Managing a Team of Quality Evaluators and Team Leaders for aligned Processes
- Should have time and people management skills
- Client/Stakeholder management to drive and influence improvement objectives
- Quality Activities - Documentation for Transaction Monitoring
- Facilitate the sharing of best practices and implement them and drive performance benchmarking
- Keeping Track on Process Trends
- Can identify process end to end and identify improvement opportunities basis broken links
- Analyze and Report Trends in Agents/Process performance
- Implement corrective action plans as and when required
- Participate in quality systems improvement activities using six sigma methodologies
- Recommend initiatives to improve transaction Quality through new quality tools and Motivational
- Dip check compliance - Weekly basis
- Calibration compliance - Weekly basis
- Weekly and Monthly reports - Weekly and Monthly basis
- Identify bottom Quartile and steps to improve them.
- Analyze and Report Trends in Agents/Process performance
Knowledge, Skills, Other abilities:
- Well versed with travel domain knowledge & MS Office (Specially Excel, Word and PPT).
- Strong supervisory skills with an eye for detail. Result Oriented.
- Excellent written and verbal communication skills in English.
- Organized and Methodical.
- Target and deadline driven.
- Sound knowledge of MS Office (Specially Excel, Word and PPT)
- Knowledge of all QC Tools like Pareto, Six Sigma. FMEA, SIPOC etc.
Perks and Benefits It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds
NOTE - CANDIDATES SHOULD BE OK TO WORK IN ROTATIONAL SHIFTS
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