IDCUBE - Senior Manager - Inside Service Sales - IBMS/Access Control/CCTV/Biometrics/Fire Alarm/Intrusion Detection

Position: Manager/ Senior Manager Inside Service sales.

Location: Noida & Bangalore.

Experience: 7-10 years.

Reporting To: Head Technical Support.

IDCUBE is seeking a dynamic and customer-focused Service Sales Manager to drive Annual Recurring Revenues (ARR) from our existing end customers.

The ideal candidate will be responsible for upselling and renewing Annual Maintenance Contracts (AMC), Service Level Agreements (SLA), and cloud migration solutions, ensuring a seamless customer experience.

This role involves close collaboration with customers and internal stakeholders to enhance service contracts and maintain a high Net Promoter Score (NPS).

Key Responsibilities:

Revenue Growth & Customer Retention:

- Drive renewals and upsells of AMCs and SLAs to ensure steady recurring revenue.

- Migrate customers from legacy systems to the latest technologies or cloud platforms.

- Identify opportunities to upgrade and cross-sell additional services.

- Collaborate with internal teams to align new product offerings with customer needs.

Customer Engagement & Relationship Management:

- Maintain and update the end-user database to track contracts and service history.

- Develop strong relationships with customers to understand their service requirements.

- Work closely with customer success and technical teams to enhance user experience.

- Address customer pain points and ensure high satisfaction through proactive engagement.

Stakeholder Alignment & Internal Collaboration:

- Act as a liaison between customers and IDCUBE's business and technical teams.

- Ensure prompt resolution of technical challenges by coordinating with the customer success team.

- Gather customer insights and share feedback with product teams to influence future enhancements.

Performance Metrics & Reporting:

- Meet or exceed revenue targets for service contracts and SLAs.

- Track and improve the Net Promoter Score (NPS) and customer satisfaction levels.

- Regularly report sales progress, renewal rates, and customer migration success.

Required Skills & Qualifications:

- 7-10 years of experience in service sales, customer success, or account management.

- Proven track record of managing AMC, SLA, and cloud migration sales.

- Strong understanding of access control, security platforms, and cloud technologies (preferred).

- Excellent communication, negotiation, and relationship management skills.

- Ability to collaborate cross-functionally with internal teams and external stakeholders.

- Experience in CRM and database management for customer tracking.

- Strong problem-solving skills with a customer-first approach.