IDCUBE - Customer Success Manager - Presales - Techno Commercial/Access Control/Biometrics/IBMS

Company Name : IDCUBE Identification Systems Private Limited.

Job Title : Customer Success Manager.

Work Location: Bangalore.

Experience: 4-5 Years.

Salary Budget: As per industry standards with attractive commission.

No of Position: 1.

Education : B.Tech/B./M.

Tech in Electronics and Communication or Electricals or relevant field.

Note: Candidate must be from the Access Control/IBMS/CCTV/Intrusion Detection industry Only.

Company Introduction:

- Founded in 2005, IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India.

- We specialize in delivering on-prem and cloud-based physical security platforms to distributors and system integrators.

- Our solutions are backed by an impressive track record of over 4500 successful product case studies from more than 20 countries.

- At IDCUBE, we address the fragmented physical security market with our integrated approach,. which minimizes costs and complexities associated with assembling solutions from diverse software brands.

- Our comprehensive software modules provide streamlined physical security management across various architectures.

- In addition to our core offerings, IDCUBE is also known for its AI-powered cloud-based access control solutions, further enhancing our capabilities in the field of physical security.

- Our commitment to innovation and excellence has made IDCUBE a trusted partner for businesses and organizations worldwide seeking robust and cutting-edge solutions for their security needs.

Job Description:

- We are seeking a highly motivated and experienced Customer Success Manager to oversee our operations in the West and South regions.

This individual will play a critical role in ensuring customer satisfaction and driving the success of our sales initiatives in these regions.

Key Responsibilities:

- Customer Relationship Management:

- Develop and maintain strong relationships with existing and prospective customers.

- Serve as the primary point of contact for clients in the West and South regions.

- Ensure customers' needs and expectations are met and exceeded.

- Technical Support:

- Provide technical guidance and support to customers.

- Work closely with the technical support and projects team to resolve customer issues. and concerns.

- Ensure timely and effective resolution of customer inquiries.

- Training and Education:

- Conduct training sessions for customers on IDCUBE products and solutions.

- Educate customers on the best practices for using IDCUBE systems.

- Market Analysis:

- Stay updated on industry trends, competitive landscape, and customer needs.

- Provide feedback to the product development team to enhance IDCUBE's offerings.

- Reporting and Documentation:

- Prepare regular reports on customer interactions, team performance, and market insights.

- Maintain accurate and up-to-date records of customer information and interactions.

Qualifications:

- B.Tech/B./M.Tech in Electronics and Communication, Electricals, or a relevant field.

- 3-4 years of experience in a similar role within the Access control/IBMS/CCTV/Intrusion Detection industry.

- Strong technical background with the ability to understand and communicate complex. technical concepts.

- Proven track record of achieving sales targets and driving customer success.

- Excellent communication, interpersonal, and presentation skills.

- Ability to work independently and as part of a team.

- Willingness to travel within the West and South regions as required.

What We Offer:

- Competitive salary package in line with industry standards.

- Attractive commission structure.

- Opportunity to work with a leading company in the identification systems industry.

- Professional development and growth opportunities.