ICICI Lombard - Senior Branch Manager

Job Purpose:

- To lead and manage a team of Unit Sales Managers (USMs) responsible for driving sales of General Insurance products through an agency channel.

- The incumbent will be accountable for achieving sales targets, team development, and overall branch performance.

Key Responsibilities:

Team Management:

- Recruit, hire, and onboard high-performing USMs.

- Provide ongoing training and development to the team to enhance their product knowledge, sales skills, and customer service abilities.

- Set clear performance expectations and monitor team performance closely.

- Conduct regular team meetings to communicate company goals, strategies, and updates.

- Motivate and inspire the team to achieve sales targets and maintain high levels of productivity.

- Resolve team conflicts and address performance issues promptly.

Sales Leadership:

- Develop and implement effective sales strategies to achieve the branch's sales objectives.

- Monitor market trends and competitor activities to identify new opportunities and adjust sales strategies accordingly.

- Collaborate with the underwriting, claims, and operations departments to ensure smooth and efficient processes.

- Build strong relationships with key stakeholders, including agents, brokers, and customers.

- Analyze sales data and performance metrics to identify areas for improvement and take corrective action.

- Operational Excellence: Ensure compliance with all regulatory requirements and company policies and procedures.

- Monitor and manage the branch's operational expenses to optimize costs.

- Implement effective systems and processes to streamline workflows and improve efficiency.

- Maintain accurate and up-to-date records of all sales activities and performance metrics.

Qualifications and Experience:

- Postgraduate degree from a recognized university.

- 3-5 years of experience in team management, preferably in the insurance industry.

- Strong knowledge of General Insurance products and industry regulations.

- Excellent leadership, communication, and interpersonal skills.

- Proven track record of achieving sales targets and building high-performing teams.

- Proficiency in using MS Office, CRM software, and other relevant tools.

Desired Skills:

- Analytical skills to analyze data and identify trends.

- Problem-solving and decision-making abilities.

- Negotiation and persuasion skills.

- Ability to work under pressure and meet deadlines.

- Strong work ethic and commitment to achieving results