ICICI Lombard - Branch Manager - Health Insurance

Job Purpose:

- To lead and manage a team of sales professionals to achieve sales targets for health insurance products.

- The Branch Manager will be responsible for overseeing branch operations, customer service, and ensuring compliance with company policies and regulations.

Key Responsibilities:

Team Management:

- Recruit, hire, and onboard a high-performing team of sales professionals.

- Provide ongoing training and development to the team to enhance their product knowledge, sales skills, and customer service abilities.

- Set clear performance expectations and monitor team performance closely.

- Conduct regular team meetings to communicate company goals, strategies, and updates.

- Motivate and inspire the team to achieve sales targets and maintain high levels of productivity.

- Resolve team conflicts and address performance issues promptly.

Sales Leadership:

- Develop and implement effective sales strategies to achieve the branch's sales objectives.

- Monitor market trends and competitor activities to identify new opportunities and adjust sales strategies accordingly.

- Build strong relationships with key stakeholders, including agents, brokers, and customers.

- Analyze sales data and performance metrics to identify areas for improvement and take corrective action.

Operational Excellence:

- Ensure compliance with all regulatory requirements and company policies and procedures.

- Monitor and manage the branch's operational expenses to optimize costs.

- Implement effective systems and processes to streamline workflows and improve efficiency.

- Maintain accurate and up-to-date records of all sales activities and performance metrics.

Customer Service:

- Ensure excellent customer service by resolving customer queries and complaints promptly and effectively.

- Build strong relationships with customers to foster long-term loyalty.

- Promote a positive brand image through exceptional customer interactions.

Qualifications and Experience:

- Bachelor's/ master's degree in business administration or a related field.

- Proven experience in sales and team management, preferably in the insurance industry.

- Strong knowledge of health insurance products and industry regulations.

- Excellent communication and interpersonal skills.

- Ability to analyze data and make informed decisions.

- Relevant certifications such as LOMA or CII would be beneficial.

Desired Skills:

- Leadership and motivational skills.

- Problem-solving and decision-making abilities.

- Negotiation and persuasion skills.

- Ability to work under pressure and meet deadlines.

- Strong work ethic and commitment to achieving results