ICICI Bank - Head - Branch Operations

Operations-Head Branch Operations

Job brief :

Candidate will be involved in day-to-day activities related to processing of Customer requests, reconciliations and testing of new product developments, assisting in monthly reporting of branch activities, participate in branch internal and statutory audit process, plan duty rostering of team members.

Responsibilities :

- Experience and an in depth knowledge of banking regulations of Corporate, Trade, Retail and Capital market products.

- Managing onboarding processes and procedures to comply on an on-going basis

- Managing daily compliance functions to ensure compliance guidelines are being followed

- Maintaining strong working relationships and liaise with all the stake holders-Relationship teams, LSOG,TFOG, Compliance and Finance and Control, Technology, Regulatory Team, Compliance Teams, Product Development Team etc.

- Resolving and escalating the issues proactively and in a timely fashion. tracking and monitoring of potential onboarding issues and delays

- Responding to queries regarding the status of specific requests or new customers

- AML and KYC checks, Legacy screening for customers

- Processing of client instructions timely for all the requests received through various service channels with process accuracy and compliance of the regulatory guidelines.

- Resolving, analyzing and preventing reoccurrence of exceptional errors or claims in order to minimize / mitigate the risks

- Ensuring all client queries are dealt with in a timely and accurate manner

- Assisting in creation of training manuals / user guides /Process notes

- Conducting staff training to ensure that all team members are aware of relevant procedures and applicable policies in order to carry out their duties competently and effectively

- Review of existing manual processes and developing effective solutions so as to eliminate the need for manual intervention

- Enhancing the processes, systems and procedures to improve efficiency and establish best practices

- Building good relationship within the team and with all stake-holders to facilitate smooth processing of transactions.

- Flexible to working in shifts (late night / night shifts as per requirement)

- Applying comprehensive understanding of front-end requirements from branches and Customers.

Requirements :

- Strong verbal and written communication skills

- Should have ability to multi-task and prioritize independently.

- Should have relevant banking experience related to life-cycle and regulations of Cross Border Remittances and Corporate Asset and Trade products.

- Should be having knowledge of various RBI FEMA, IFSCA guidelines relating to remittance services, loans and other services.

- Understand control MIS and contribute in strengthening the process.

- Should be able to engage with Customers in resolution of exceptions, structuring of exceptional transaction, understanding of any related requirement and delivering on same.

- Aptitude to constantly upgrade the knowledge, skills and also keep oneself abreast with the updates in industry/peer banks.

- Ready to work from home by possessing requisite infrastructure i.e having a dedicated space at home to set up workstation and work in safe manner.

Location : GIFT IFSC Gandhinagar, Gujarat