IBS Software - Delivery Manager - Strategic Account Management

Come, be part of a revolution. One that is redefining the way the travel, transportation and logistics industry does business. At IBS, we breathe life into ideas. We are about innovation. Were about setting new global industry standards. And together lets create a road map for the future.

This family strives for perfection to be the number one IT product company in the Travel, Transport and Logistics industries. Not only just that, we provide a conducive workplace for your career to flourish and grow along with us.

Role: Delivery Manager, Strategic Account Management

Competencies & Experience.

1. Leadership: Ability to motivate & drive large teams to develop delivery strategy, deliver high-quality services, and drive revenue growth. Ability to establish, coach, influence, guide & drive teams to bring in behavioral transformations toward achieving the goals

2. Customer Focus: Ability to understand customer priorities and business context, and be able to strike balance with an offshore delivery model. Be able to engage customer stakeholders at various levels Project level, program level and portfolio level effectively from a delivery/business perspective,

3. Business Focus : Ability to understand customer business landscape and engage customers at the business level and showcase value to customers through innovations, suggestions & aligning delivery priorities

4. Organization Design & Development: Design & establish delivery organization & governance that can scale, be agile & effective and support revenue and margin growth

5. Delivery Outcomes: As the aggregation of all the above, be able to produce delivery outcomes as expected and in a sustainable manner. (Quality, Schedule, Cost, Commercial and Business KPIs),

6. Innovation & Technology Appreciation: Should possess a clear understanding of the technology landscape, possibilities of technology and how technologies can be used to solve business problems. Should be able to spot opportunities and craft conceptual business models/ solution using technology.

7. Experience: Minimum of 12 years, with 3 years in delivery leadership roles/program management or equivalent roles, with exposure to managing customers, large teams, executive stakeholders and financials. Younger the candidate, the better.,,

Role : 

1. Provide Delivery Excellence: Meet QoQ revenues & margins. Achieve delivery excellence through meeting quality goals, schedule, cost, and engagement KPIs,

2. Create Customer Delight: Generate a net promoter score of 8 or above as a team and 9 or above as an individual. Generate positive references from customers, both as an individual and as a team,

3. Deliver Cost Leadership: Balance all aspects of the program to deliver profitable growth. Should be able to deliver high utilization and cost-effectiveness through the adoption of the right tools, processes, people, technology & other improvements such as re-use etc.

Academic Background : 

1. Attained Skills: Graduate or above, with a high level of Analytical ability, good communication skills & social skills,

2. Acquired Skills: should have sociocultural balance and adaptability,

If looking for a great career opportunity, please send your updated resume along with the following details

Current CTC
Expected CTC
Notice Period
Preferred location

Liji Mary Varghese
Manager - HR
IBS Software Pvt. Ltd.