iServeU Technology - Business Analyst - Kiosk Banking Process

Job Title: Kiosk Banking Business Analyst

Location: Bhubaneswar

Experience: 4-6 years

Employment Type: Full-Time

Key Responsibilities:

- Process Analysis: Analyze existing kiosk banking processes to identify bottlenecks, inefficiencies, and areas for improvement.

- Requirement Gathering: Collaborate with stakeholders (business, IT, and customer service) to understand their needs and requirements related to kiosk banking.

- Data Analysis: Utilize data analytics to identify trends, patterns, and insights related to kiosk usage, customer behavior, and performance metrics.

- Solution Design: Develop and document solutions for kiosk banking processes, including workflows, user interfaces, and system configurations.

- Documentation and Presentation: Prepare clear and concise documentation, presentations, and reports to communicate findings and recommendations to stakeholders.

- Risk Management: Identify and assess potential risks associated with kiosk banking operations and propose mitigation strategies.

- Project Support: Support the implementation and rollout of kiosk banking solutions, ensuring smooth transitions and minimal disruption.

- Business Case Development: Develop business cases to justify investments in kiosk banking initiatives, highlighting potential benefits and ROI.

- Continuous Improvement: Continuously monitor and evaluate kiosk banking performance, identify areas for ongoing optimization, and implement improvements.

Essential Skills:

- Analytical Skills: Strong analytical and problem-solving skills to identify issues and develop solutions.

- Communication Skills: Excellent communication and interpersonal skills to interact with stakeholders effectively and present findings.

- Data Analysis: Proficiency in data analysis tools and techniques to extract meaningful insights from data.

- Business Acumen: Understanding of banking operations and business processes.

- Technical Skills: Familiarity with kiosk technology, banking systems, and IT infrastructure.

- Project Management: Ability to manage projects, track progress, and ensure timely delivery.

- Critical Thinking: Ability to think critically and make data-driven decisions.

- Problem-Solving: Ability to identify and resolve issues effectively.

Company Description:

iServeU is Asia's leading banking infrastructure platform provider enabling financial enterprises to offer embedded banking services to their end customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products.

iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.

- We process around 2500 transactions per second by levering distributed & auto scale technology like K8.

- Our core platform combines of 1200+ micro services.

- Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.

- Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.

- Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.

Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation.

For more details visit: www.iserveu.in