Hypersonix - Account Manager - Customer Success

About Us:

Join Hypersonix, the premier AI-driven platform revolutionizing eCommerce and retail profitability. In an industry where 70% of businesses struggle with stagnation, escalating costs, and unpredictable risks, Hypersonix provides real-time, actionable intelligence powered by its proprietary Commerce Large Language Model We equip businesses with AI-driven insights to optimize sales, competition analysis, and demand forecastingseamlessly integrating with major eCommerce, ERP, and financial platforms.

Hypersonix enables businesses to identify risks and opportunities faster, ensuring sustainable, profitable growth Our mission? To help retailers not just survive but thrive. Be part of a team thats reshaping the future of commerce with cutting-edge AI.

Job Description:

- We are looking for a dynamic and proactive Account Manager who is passionate about driving product adoption and serving our clients.

- The Account Manager will be the primary point of contact for all assigned clients, fostering strong, mutually beneficial relationships.

- You will work closely with clients to understand their needs and recommend the best product solutions.

- Additionally, the Account Manager will collaborate with internal teams, providing valuable insights such as sales leads, testimonials, and other relevant information to support our overall business objectives.

- A key aspect of the role is ensuring clients are consistently kept up to date on all developments, making it crucial to maintain clear and proactive communication.

Your Responsibilities:

- Build strong relationships with customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.

- Drive product adoption and engagement by collaborating with clients and strategizing to meet their specific goals.

- Analyze client use cases and provide best practice recommendations to optimize product usage, adoption, and return on investment (ROI).

- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.

- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the platform.

- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs.

- Work closely with the Onboarding Team to ensure a smooth and seamless transition to live status for our clients.

- Efficiently manage a high volume of inbound customer requests, coordinate internal resources, and proactively anticipate business needs.

- Share product development suggestions and communicate user feedback to internal teams based on client insights.

- Identify potential challenges and conduct proactive client meetings to enhance customer loyalty and align with business goals.

- Monitor and report on the progress of all deliverables and projects, ensuring deadlines are met and client success is achieved.

Required Qualifications:

- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.

- Tech or equivalent; 5+ years of experience; or a combination of experience and education, required.

- Have prior technical experience In BA/DA role.

- Creative problem solver with a determination to succeed.

- Highly articulate, ability to communicate effectively both when speaking and writing.

- Highly organized, with the ability to juggle multiple projects in a fast-paced environment.

- Comfortable collaborating with different teams (product, sales, marketing, etc.

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