Human Resources Business Partner - BPO/Customer Support Vertical - Logistics Industry

Human Resources Business Partner - BPO/Customer Support Vertical

Hiring for HRBP role for logistics Company.

Job Title : HRBP.

Location- : Andheri (Mumbai).

Experience : 4+ Years (From BPO Customer Service/ inside sales or outsourcing company ).

Salary : 16-18LPA fixed.

Qualification: MBA Is must.

Employees strength600-800 employees.

Role:

- Collaborate with leadership to understand employee needs and provide, implement HR. solutions.

- Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.

- Implement strategies to enhance employee satisfaction and retention.

- Ensure the onboarding process meets the needs of the function.

- Implement performance management processes and provide coaching to support career development.

- Identify training needs and coordinate relevant development programs.

- Foster a culture of continuous learning and skill development within the teams.

- Track HR metrics to measure the effectiveness of HR programs (such as Talent.

- Acquisition, e-NPS, Retention, succession planning, mapping of critical role & critical. talent).

- Provide regular reports to leadership on HR-related KPIs.

- Review and analyze business metrics including data on retention and employee. experience in order to recommend systemic improvements.