Human Resource Role - Retail

Key Role Specific Accountabilities.

Manage end to end sourcing solutions: attracting, sourcing, selecting, and integrating talent through understanding of business needs and growth plans.

- Assessment: Support business with appropriate assessment tools to attract, source and select the right talent.

- Orientation: Drive onboarding and off-boarding procedures as per the company guidelines.

- Design training programs: Liaise with HR & cross function HODs to determine training needs for retail stores based on the specific needs of the organization.

- This involves creating training materials and resources.

- Conducting training sessions: Delivering engaging and interactive training sessions, incorporating various training methods such as presentations, group activities, role-playing, and demonstrations.

- Skill development: Identify skill gaps among employees and design training programs to improve their knowledge and performance in areas such as customer service, sales techniques, product knowledge, store operations, etc.

- Coaching: Promote a culture of ongoing learning and commitment.

- Cross function teamwork: Working closely with HR; Merchandising; Retail Operations Management; and other relevant functions to ensure that training initiatives align with company goals and objectives.

- Talent Development: Develop and deploy effective talent engagement.

- Design talent development programs that improve learning and job performance as well as support retention practices.

- Performance Management: Support performance reviews; bonus awards; benefits enrolment etc.

- Problem-solving: Identify and resolving disputes, issues, and grievances of retail staff, fairly representing all interests.

- Keeping up with industry trends: Staying updated on industry trends and best practices to ensure that training programs are current and relevant to the needs of the organization.

Profile:

- Minimum 3 years of experience in Training/ Learning & Development role.

- Strong background in Retail Recruitment.

- Proficient in managing the entire training cycle, including hands-on facilitation.

- Previous experience in delivering sales, service, and product training in retail (preferable fashion).

- Excellent interpersonal and communication skills.

- Proficiency in English.

- Problem-solving capabilities.

- Highly organized and strong time management abilities.

- Effective presentation skills.

- Adaptable and flexible in rapidly changing and dynamic retail environments.

- Demonstrates initiative and self-motivation.

Exp: 3 to 5 yrs