Human Resource Operations Manager

Position: Human Resources Operations Manager

Location: Mumbai

Qualification: Bachelor's degree or Post Graduate Diploma in Business Administration, or related field.

Experience: 10+ years of experience in HR operations, with at least 5-6 years in a team handling role within a shared services environment.

About the Role: We are seeking a dynamic and experienced HR Operation Manager to oversee and manage employee life cycle for our organization. This role will be responsible for driving process efficiencies and delivering a seamless employee experience through a centralized HR service model. The ideal candidate will have a process-driven mind-set, and experience in HR shared services.

Key Responsibilities :

- Lead and manage the HR Operations team to deliver high-quality HR operational support and ensure compliance with local labour laws, company policies, and HR best practices.

- Drive continuous process improvement and automation initiatives across the processes to enhance service delivery.

- End to end on boarding & off boarding process, including:

- Pre-on boarding engagement (connects, BGV, medical tests, statutory compliance)

- Post-on boarding process (connects, Induction, HR policy, functional training)

- Monitoring 30-60-90 days plans for senior joiners and feedback

- Off boarding process (warnings, clearances, letters, exit interviews, termination process execution)

- Manage the complete employee insurance portfolio: Monthly updates, claim monitoring, service levels, premium reconciliation & accounting, renewals negotiations and benchmarking.

- Manage all vendor / contractor payments for HR and device a mechanism to control cost.

MIS & Analytics: Manage HR data governance and integrity, including:

- Org unit creation and maintenance

- Automated dashboard tracking (HO/Regional)

- Headcount monitoring

- Monitor policy adherence, assess policy gaps, and implement control mechanisms.

- Act as a point of escalation for complex employee queries and issues.

- Collaborate with HR Business Partners and other stakeholders to support business objectives.

- Develop training programs for HR service teams to enhance capabilities and service levels.

Required Qualifications & Experience:

- Strong knowledge of HR processes and HRIS systems.

- Experience with process improvement methodologies is a plus.

- Excellent problem-solving, good communication, and stakeholder management skills and can manage multiple priorities.

If interested please revert back with your updated resume attached.

Rachel Satoker
7669227602