ONLY MBA FROM PREMIER B SCHOOL, YEAR OF PASSING - 2008 - 2012
Relationship Management
- Establish and maintain cordial and professional business relationships with colleagues and external providers.
- Create a customer focused performance culture within the team
- Establish relationships with the enablers who would be the key for business generation.
- Identify and generate relationship with key hoteliers in the offline space.
- Core team role with direct reporting to founders and P&L ownership
- Responsible everything from prospecting and marketing to the creation and negotiation of contracting deals
- Responsible ensuring seamless operations in order to maintain high level of Customer satisfaction
- Attract, retain & manage growth of city & area within the region
- Coordinate with operations team closely to solve any type of escalations
- Leading the business development vertical of the acquisition team overlooking the supply and value creation the brand
- Accountable for developing and successfully implementing the hub vision and strategy aligned to the overall the client strategic agenda and goals.
- Work in collaboration with client's Executive Team and regional business leaders on the implementation of the hub s strategic and operational plans.
- Lead, develop and coach a high performing management team, ensuring they successfully deliver the hub strategic agenda and goals within a highly engaged organisation.
- Working with matrix leaders to maintain alignment and oversee the quality and timeliness of team deliverables, ensuring they meet agreed objectives and expectations.
- Lead corporate governance and conduct regular performance reviews internally and externally to ensure value is being delivered in the most efficient way.
- Ensure that operating objectives and standards of performance are owned by management as well team members.
- Connect with all relevant client teams and ensures aligned objectives, clear responsibilities, processes, ways of working and communications.
- Champion business excellence in all the hub s activities, including reinforcement of client's best practice methodologies and processes to increase performance at each stage.
- Optimise the value realised from investments in technology, people and processes to innovate and create efficiencies.
- Proactively manage the development of best practice and champion the capture and sharing of knowledge throughout the business.
- Attract and retain the best talent, creating highly engaged teams that deliver best in class products and services.
- Actively demonstrate client values and behaviours.
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