Hub/Delivery Head - Logistics Firm

To assume P&L responsibility for Hub operations and ensure effective service delivery and functioning of the associated branches by managing sales, profitability, recruitment & retention, PI, collections, etc.; Ensure delivery of high-quality service to customers in accordance with company polices; Harmonious industrial relations supported by ER team; Effective partner relationships; Adherence to all legal and statutory compliances.

- Develop strategy and plan to ensure achievement of hub sales, profitability, recruitment & retention, PI, collections targets

- Accountable for growth and retention of Key and Core Accounts

- Develop mechanism and monitor achievement of better price increase, collections and receivables

- Monitor and control expenditure and overheads

- Ensure maintenance and consolidation of accounts of all Branches

- Oversee financial budget and audit of Branches in the Hub

- Ensure timely and accurate reporting of Hub metrics

- Supervise, co-ordinate and monitor all functions within the Hub - Field Sales, HR, Finance, Procurement, administratively as per defined budget requirements

- Establish quality parameters in consultation with Quality Manager to maintain consistently high quality service levels

- Manage all escalations and establish robust exception and crisis management mechanism

- Ensure implementation of company policies and adherence to statutory compliances

- Support and facilitate implementation of corporate projects