List out Key Responsibilities : - Lead a digital messaging team that delivers outstanding operational excellence - Digital Business, as well as wider business community in charge of cross sell and customer servicing initiatives - Group digital messaging / performance head - Analytics will be a key provider of insights and also a key enabler in generating targeting criteria / extracting metrics - Key stakeholders include group digital, analytics and technology -&nbsp; Degree in Business or related field desired but not necessary dependent upon prevailing market conditions - Demonstrated experience in digital analytics and targeted messaging - Direct experience building and deploying Messaging, Content and Optimisation (preferably AEM, Salesforce, Target) - Direct experience of Website Personalisation, Mobile, Email, Push and SMS - Operational Risk Management experience Strong digital conversion tracking skills - Experience with e-retailers in the field of smart recommendations and cross sell leveraging analytical insights - Strong performance management and team development skills. - A passion for delivering the overall operational balanced scorecard through engaged, empowered and well trained colleagues - Demonstrated experience of leading a high performing operational team - Excellent interpersonal, oral and written communication skills - Proven leadership, motivational, analytical, planning communications, organisational, problem-solving, managerial, project management and operational excellence skills. - A high level of EQ coupled with the ability to set clear stretching goals for others and aspire them to achieve - Knowledge of web technologies and digital metric tracking tools - The ability to quickly understand customer and operational considerations. - Innovative - the ability to approach things differently or do different things to deliver goals. Experience of process improvement and LEAN thinking methodologies. - Highly developed communication skills, both written and verbal, to explain complex or technical issues. - Pragmatic decision-making skills, with the ability to make clear judgements based on a range of factors, e.g commercials, risk, customer experience; determine the implications and make recommendations as needed. - Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities - Ability to adapt in a dynamic and fast-paced environment - High levels of resilience and self-motivation.

Bangalore

 HSBC - Senior Digital Messaging Manager 

 HSBC - Senior Digital Messaging Manager  ,Job Description for  HSBC - Senior Digital Messaging Manager  in HSBC in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for  HSBC - Senior Digital Messaging Manager  in HSBC in  Bangalore for (10-15) years of experience. Apply Now!