HSBC - Analyst - Client Data

- The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), were leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

- If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

- HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Analyst.

Department Overview:

- Entity Maintenance is part of Wholesale Chief Data and Analytics Office (CDAO) is responsible for set-up and maintenance of Client Entity Reference data and client unique identifiers in ERDS (Entity Reference Data System) Golden Source system. This involves setting up, independently validating the client legal status and maintaining up to date client information for the Global Banking & Commercial banking (CMB) line of business.

- The function leverages globally consistent operating principles and a standard service proposition to deliver high-quality client data and its ongoing maintenance throughout the client life cycle with HSBC. The function operates globally as one integrated team with to provide service across the group.

The function supports the onboarding process by undertaking initial client entity legal verification and then subsequently setting up trading accounts and loading settlement instructions.

- The function is supported by a hub-spoke model, whereby teams in GSC undertake all the processing work for over 56 countries and onshore hub provides business relationship management and support. Given the nature of the data function maintains, the team is also supporting client data readiness for Global Standards, various regulatory demands impacting GBM business including client off boarding.

Responsibilities:

- Support the AVP / VP in driving process and department level agenda.

- Continually seek to improve organizational efficiency by reviewing the operating process and implementing change where possible.

- Create and retain the culture of one team within and across sites.

- Resolve all local issues in coordination with the site local management.

- Create and retain the culture of one team within and across sites.

- Motivate and develop team members to meet business objectives.

- Manage attrition across the team / department.

- Create an environment where the staff fully understands cross-functional environment & needs.

- Establish and maintain relationships with business units / managers for managing day-to-day business.

- Periodic review of SLAs to match the changing dynamics of business.

- Actively participate and engage stakeholders from all businesses such as CMB, KYCS, Global Standards, CMS etc with regular business calls and ensure weekly / fortnightly progress updates are provided to all ahead of calls & all discussion pointed minutes and circulated in a timely manner.

- Manage expectations in line with business requirements and ensure deliverables are agreed based on prioritization matrix and internal approvals.

- Work collaboratively with Peer managers & maintain highly effective resource / people management techniques are implemented to ensure highest level of quality and productivity of team/s

- Maintain / Enhance business focused metrics to facilitate transparency.

- Re-engineer and align processes to introduce controls across processes/systems to improve consistency of entity data across the various GBM systems

- Timely escalation and communication of any identified issues while on-boarding or maintaining data.

- Capacity Management - Increase capacity to cater to higher volumes and/or superior service and improved quality in a reduced turnaround time.

Management of Risk:

- Contribute towards addressing and close findings from GBM Onboarding's Global OpR risk disciplines band any findings from GFA.

- Comply with the approved Entity Data Policies and Standards, identify non-compliance processes and practices in the GBM Onboarding team or other teams.

- And remediate and lastly identify any additional Entity Data Policies and Standards that are necessary and suggest them to the management committee.

- To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department.

- Address control issues identified in the GBM Onboarding audit, working closely with Global Banking and Global Infrastructure support functions where cross-functional solutions are required.

Operational Effectiveness & Control :

- To implement the Group Compliance Policy as applicable to the role in conjunction with the relevant Compliance Department.

- The term compliance embraces all relevant laws, rules and codes with which the business has to complt within the GSD locations and in relation to the countries migrating work.

- To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Major Challenges :

- Lead an operations team working in a dynamic and challenging environment.

- Monitor & enhance effective processes and controls.

- The Entity Data area has a large reg. program. A host of reg. programs are in different stages of implementation.

- To keep pace with an aggressive reg. program while balancing productivity & quality is a major challenge.

- Adherence to Markets FIM and the newly approved Entity Data Policies and Standards is of the highest importance.

Qualifications :

- External candidates have 2+years of experience in client onboarding process.

- Be well versed with CDS Entity policies and procedures

- Fully understands the use of data within the trade life cycle and its impact to the Client

- Possess good knowledge of operational workflow and systems within Client Data Services.

- Knowledge of various regulatory requirements impacting Client Data Services

- Ability to learn quickly and transfers knowledge appropriately

- Ability to work under pressure.

- Been an approver in any asset class or region.

- Ability to build rapport with variety of stakeholders.

- Ability to identify procedural gaps and suggest changes.

- Well versed with the Risk and Controls of the process.

- Good Team Player, Self-motivator, problem solver & a strong eye for details / accuracy

- Experience in training techniques, methods, feedback delivery and evaluation

- Analytical approach to assessing and reporting the impact of training on business performance

- Ability to effectively lead, coach and motivate performance

- Proven ability to analyze issues, organize and proactively manage change

- Service oriented and customer focused

- Fluency in written and spoken English

- Proficient in MS Office, MS Word, MS Excel, MS PPT, VISIO

- Knowledge of regulatory drivers such as the Dodd Frank Act,HKMA, EMIR, FATCA, Volcker, MRUD, MAS, ASIC etc

You'll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.