HRSSC Workforce Analyst - HR Operations & Workday - HR Shared Services

Primary Directive :

Responsible for WFA Tier 2 functions performing specialty administrative and transaction processing activity to support employees, managers, HRB, CoEs across the Enterprise in HR Core processes and related services, including efforts to:

- Provide specific assistance and processing WFA Processes, New Hires, Terminations, Employment Changes, Employment Verification, etc. including follow up with mangers and HRBPs to clarify information, obtain approvals or request corrections.

- Manage day-to-day vendor relationships for applications owned by Human Resources Shared Service Center (HRSSC).

- Troubleshooting and resolution of day-to-day issues with related Vendors.

The Sr. WFA HR Ops Analyst main tasks/ responsibilities include, but are not limited to:

- Provide transactional support to maintain employee record in the HCM system, includes follow up to approvals, clarifying information or correcting data. Tier 2 analysts may be assigned to support a set of processes but could be required to support additional ones temporarily or permanently depending on the operational needs. Tier 2 are responsible for the following processes :

- New Hires

- Employee Movements (Promotions, Demotions, Transfers - local, BU to BU, country to country, expat assignments)

- Compensation Changes (salary, bonus, commission), including Merit mass loads.

- Terminations (Voluntary, Involuntary and Retirements)

- Job Data Changes (shifts, org assignments, business titles, scheduled weekly hours, part time-full time, etc.)

- Personal & Contact Data Changes

- Move worker (sup org changes)

- Create and Edit Requisitions for managers

- Leave of Absence (initiate and return)

- Process the transactions accomplishing KPIs defined per processes and according to the Case Management Framework and the SOX Matrix.

- Audits of data entry accuracy done by HRSSC team members and through self-service.

- Data corrections requested by COEs (Compensation, Benefits, Payroll).

- Troubleshoot issues with interfaces to vendors

- Employment Certification Generation

- Probation and contract renewal

- Support M&A, divestitures, reorganizations

- Generate and distribute ad-hoc internal reports

- Implement mass compensation changes in Workday (including Salary Planning loads

- Coordinate salary planning loads in Workday with Comp CoE/Payroll

- Support testing for systems enhancements related to HRSSC operation

- Perform other HRSSC related duties as assigned.

Education (technical and/or commercial) :

- Bachelor's / Masters / MBA in HR, Finance, Business or related field required.

Job experience :

- 5 years+ of working experience in a HR Service Center or HR operations.

- High English Proficiency (written and spoken), capable of delivering presentations and coordinating work teams in English. Other languages such as Mandarin, Korean and Japanese are desirable.

- Excellent oral and written communication skills and interpersonal skills.

- Ability to work in multiple projects successfully and simultaneously.

- Ability to understand and develop successfully partnerships with customers.

- High Customer Service orientation.

- Excellent organizational skills and ability to track and follow up.

- Excellent attention to details.

Professional knowledge :

- Experience on core HR operations processes.

- Experience in Workday / Microsoft CRM Dynamics