HR Program & Operations Role - IT

Driving the effective implementation of Integrated Solutioning & Delivery (IS&D) HR strategic programs, projects and priorities.

The priorities are to:

- Improve Client experience and value delivery

- Enable integrated multi-service Solutioning & Delivery

- Develop consistent Solutioning & Delivery approaches across the Markets and Services

- Proactively manage delivery to mitigate risks and prevent issues, improve delivered CCI, and address strategic cost management levers

- Transform Solutioning & Delivery methods, tools and processes at pace

- Build integrated Solutioning & specialized Delivery talent

- Recognize and Reward Delivery success

The people programs transformation workstream is about building the right skills, in the right locations, at the right cost, with the delivery culture we need globally, to meet our current growth trajectory and future client delivery needs.

Responsibilities :

Lead cross service teams to identify best practices and propose multi-service delivery models for:

- Capacity planning

- Talent Strategy

- Recognition

- Program manage IS&D Capacity, Capability and Culture Transformation workstreams

- Build/maintain detailed workplan

- Run bi-weekly progress meetings with workstream leads

- Drive progress across workstreams

Job Qualifications :

- Experience in Project/Large Program Management

- Strong communication and organization skills. Proactive mindset.

- Strong multi-tasking skills with the ability to manage multiple projects and stakeholders simultaneously. Flexibility/willingness to flex and change direction quickly based on shifting business priorities

- Excellent cross-functional collaboration, influencing, and problem-solving skills.

- Excellent at building relationships with senior leaders

- Ability to manage stakeholders and advocate change through influence.

- Ability to function as a Team Player and maintain a good working relationships, yet think and act independently with professionalism, discretion and confidentiality.

- Ability to analyze data, understand trends, develop recommendations for action based on analysis, lead with facts, and inform with data.