HR Operations Role - HRIS System

Key Responsibilities:

Employee Support & Query Resolution:

- Respond to employee inquiries related to compensation, payroll, benefits (healthcare, insurance, retirement plans), and incentive programs.

- Resolve issues regarding discrepancies in compensation or benefits, such as incorrect payroll deductions, eligibility -questions, and missed payments.

- Provide clear and accurate information regarding compensation and benefits policies, ensuring employees understand the options available to them.

Issue Escalation & Troubleshooting:

- Identify and escalate complex issues to the Compensation & Benefits team or other relevant departments (Payroll, HRIS, Finance) for further investigation.

- Track and document employee queries to ensure timely resolution and follow up on unresolved issues to provide updates and solutions.

- Collaborate with cross-functional teams to address recurring issues and recommend solutions for process improvements.

Compensation & Benefits Guidance:

- Assist employees in understanding their pay statements, benefits options, and compensation details.

- Educate employees on how to use benefits portals and self-service tools for enrollment, claims, and status updates.

- Provide proactive communication on upcoming compensation or benefits-related events, such as open enrollment periods, policy changes, or payroll adjustments.

System & Data Management:

- Update employee records in the HRIS (Human Resources Information System) and benefits systems to reflect changes in pay, benefits elections, or eligibility.

- Ensure data accuracy when processing payroll changes, benefits enrollment, and other employee compensation-related updates.

- Generate reports related to common employee queries, compensation discrepancies, or benefits enrollment to support management in identifying trends and areas for improvement.

Compliance & Documentation:

- Ensure all compensation and benefits inquiries and responses are compliant with company policies, as well as state and federal laws.

- Maintain up-to-date records of all employee interactions, issues, and resolutions, ensuring data confidentiality and security.

- Provide support during audits by generating necessary reports and documentation related to compensation and benefits.

Process Improvement:

- Identify common queries and work with the HR team to develop FAQs, knowledge bases, and self-service resources for employees to reduce inquiry volume.

- Participate in the continuous improvement of the help desk function by recommending process or system enhancements.

Key Skills & Qualifications:

Education & Experience:

- Bachelor's / master's degree in Human Resources, Business Administration, or related field.

- 3+ years of experience in a compensation, benefits, or HR help desk role.

- Familiarity with HRIS systems (such as Workday, SAP, or Oracle) and benefits management platforms.

Skills:

- Strong understanding of compensation and benefits programs, including payroll processes, health insurance, retirement plans, and incentive programs.

- Excellent communication skills, both verbal and written, with the ability to explain complex information in a clear and understandable way.

- Exceptional problem-solving and critical thinking skills with a customer-service orientation.

- High attention to detail and strong organizational skills, with the ability to manage multiple inquiries simultaneously.

- Ability to maintain confidentiality and handle sensitive information in compliance with company policies and legal requirements