HR Operations Role - BPO/ITeS

Human Resource Operations

Roles & Responsibilities:

- Design and deliver effective, creative process strategies and best practices to deliver high quality HR Admin operations.

- Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.

- Interface with customers regarding specific job orders, issues, improvements, escalations, etc.

- Responsible for generating, maintaining and managing strong relationships with the customer and fulfilling customer HR ops needs within minimal time

- Able to handle daily activities which include customer handling, escalations, deliveries

- Identifying and leading process improvements

- Responsible for team's performance and growth

- Responsible for ensuring up to date process documentation, change management and process & audit compliance

- Responsible for ensuring customer and management reporting & proactive projection of challenges and probable solutions

- Manage customer engagement.

- Provide clarification of HR policies and procedures

- Manage the process according to Company methodology and/or agreed transition plan

- Organize knowledge sharing sessions both within the team and cross teams

- Update all required process documentation (process maps and procedures)

- Resolving errors, escalations and issues on time

- Develop, mentor, and coach junior team members

- Develop process excellence in Operation activities

- Ensuring quality and timeliness of work

- Focused, diligent, high on quality and timeliness are the basic requirements for the role

- Contribute to team "Business As Usual" activities such as hiring, process improvement, service standardization, etc.