HR Operations Manager - IT/ITeS

We are currently looking for Manager - HR ops with a leading ITES/ Shared services at Bangalore having exp of 7-9 yrs.

Candidate should be flexible to work in shifts.

Roles & Responsibilities:

- Responsible for Monitoring/Managing the Multi Client Teams, delivering Exits, HR Data Transactions, Leave Of Abasence.

- Manage Staffing Sufficiency and Scheduling of Resources to ensure the processes/Teams meet contractual and customer experience requirements.

- Monitor Team workloads to optimise productivity, revenue generation and value add to the client and BPO Services

- Ensure Teams are trained to deliver contractual requirements and also to achieve operational excellence.

- Understand client policies and strategies in one's own Service Component

- Responsible for Implementation and Establishing of Quality Assurance SOP, Develop Training Plans and Content, Deliver Training to improve process and resources.

- Identify, Recommend and Implement process improvements.

- Work with clients and Team to resolve complex and high level cases.

- Provide input for potential new business opportunities and development of existing product and service to improve revenue/cost to serve opportunities.

- Responsible for Asst Manager/ Team Leads Performance Development, Career Counseling and Over all Development as people Managers

- Responsible for implementation of organizational initiatives within own teams and across the Service factory.

- Prepare and deliver presentations to internal and external clients.

If interested please share your profile at preeti.sethi@mastermindnetwork.co.in / preeti.saraswat2009@gmail.com or call at 011-46140024.