HR Operations - HR Shared Services - Integrated Business Services

Company - ITC Integrated Business Services

Job Title - Manager, Administer to Work

Job Location - Kolkata, India

Roles & Responsibilities :

- Design and deliver effective, creative process strategies and best practices to deliver highquality HR Admin operations.

- Play an active role in developing his/her team, recruiting, training, backup planning and attrition management for his/her team.

- Interface with customers regarding specific job orders, issues, improvements, escalations,
etc

- Responsible for generating, maintaining, and managing strong relationships with the customer and fulfilling customer HR ops needs within the stipulated time.

- Able to handle daily activities which include customer handling, escalations, deliveries

- Identifying and leading process improvements

- Responsible for team's performance and growth

- Responsible for ensuring up-to-date process documentation, change management and process & audit compliance

- Responsible for ensuring customer and management reporting & proactive projection of challenges and probable solutions

- Provide clarification of HR policies and procedures

- Manage process according to Company methodology and/or agreed transition plan

- Organize knowledge-sharing sessions both within the team and across teams.

- Update all required process documentation (process maps and procedures)

- Develop, mentor, and coach junior team members

- Develop process excellence in Operation activities

- Ensuring quality and timeliness of work

- Focused, diligent, high on quality, and timeliness are the basic requirements for the role

Ideal Candidate :

- Strong process knowledge in Employee Help Desk/ workforce administration/Employee data administration

- Strong project management skills applied in a business/corporate environment

- Experience in managing multiple design project

- Strong customer management and team management skills

- Experience in managing employee life cycle activities like personal/job/pay changes, HR documentation, new hire/onboarding, transfers, leave & absences, promotions, relocations, separations, etc.

- Handle employee requests according to the project deadlines - Handle complex problems raised by the customer and provided a solution

- Exhibit strong problem-solving and business acumen skills.

- Excellent job organization and time management skills

- Attention to detail and very good analytical skills;

- Good verbal and written communication skills

- Team Management skills

Qualifications (Education/Experience/Certification) :

- Valid experience of 7-10 years in HR domain.

- Experience in leading HR service delivery & transformation

- Experience in HR technology

- Graduation/Post graduation is required