HR Operations Head - Shared Services - IT

The role would be responsible for

- Lead and manage the HR Shared Services Center, ensuring smooth and efficient delivery of services to internal stakeholders.

- Oversee third-party partnerships for the HRSSC, ensuring compliance with service level agreements and continuous improvement.

Center of Excellence (COE) Oversight:

- Establish and manage Centers of Excellence for areas such as Learning & Talent Development, Payroll, and Compensation & Benefits.

- Drive the development and implementation of best practices, policies, and processes within each COE.

- Lead HR transformation initiatives across the organization, with a focus on end-to-end HR processes from Hire to Retire.

- Collaborate with international teams and provide leadership to ensure consistent HRSSC services across different geographical locations.

- Stay updated with global HR trends and practices to ensure the organization remains competitive and innovative.

- Should have experience managing HR shared services operations within a large IT services setup, catering to the unique HR needs of the technology industry.

Qualifications and Experience:

- A minimum of 20 years of relevant experience in HR, with a significant portion of experience at leadership levels.

- Proven experience in managing HR Shared Services Centers, preferably within the IT services industry.

- Strong understanding of HR processes, including L&D, Payroll, Compensation & Benefits, and HR Transformation.

- Experience with global HR operations and exposure to different cultural and regulatory environments.

- Excellent stakeholder management skills and the ability to collaborate effectively across departments.

- Prior experience in leading HR Transformation initiatives and implementing process improvements.