HR Manager - Talent Strategy - BPO/IT

About The Company :

ARA's client is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 Industries, we offer Strategy and Consulting, Technology and Operations Services.

The Role :

Field HR Manager will provide integrated Human Resources services to appropriate groups ensuring that people-related issues are managed effectively. The HR Generalist will also provide direct HR support to typically 1 or more client teams or entities leading an employee base of approx. 4000-6000.

Key Responsibilities :

- Lead Talent strategy for the assign employee base

- Be the single point of contact for business leaders aligned.

- Coach and advise Career Counsellors/Stakeholders to ensure effective delivery of difficult messages

- Represent HR in all relevant forums and interactions with prospective and existing client teams including presenting the Talent strategy to the clients

- Experience of leading specific initiatives like Retention strategy, Sucession planning, Talent mobility and skill enhancement would be an added advantage

- Review continuously the performance feedback for individuals within remit/ Team in order to anticipate and manage potential performance issues.

- Proactively monitor personnel issues or situations

- Communicate company-wide initiatives to group supported

- Lead Team of 4-6 HR members as Coach and People lead

- Coordinate the performance achievement and promotion processes ensuring adherence to timelines and accurate and fair reward decisions

- Coordinate with Career Counsellors and Managers to enable the implementation of performance improvement plans

- Advise personnel on required and elective training appropriate for development

- Support the career and professional development of all personnel by educating them on the career model providing guidance on career plans based on their goals and the goals of the group

- Monitor the supply of personnel by maintaining personnel information in all appropriate systems and reviewing and following up on all exceptions to chargeability and utilization targets.

Skills Required:

- Hands-on employee relations experience preferred.

- Excellent oral and written communication skills

- Business and Industry knowledge and acumen

- Career management or performance management or compensation

- Facilitation skills

- Coaching

- Conflict management

- Change management. Good excel and presentation skills.

- Experience in the Operations industry as HR will be an added advantage.

Qualifications & Experience:

- Qualifications : Bachelor's degree /MBA

- Experience : 12+ years of work experience in HR Manager.