HR Head - HR Service Delivery - IT & ITeS

Role : Head HR ( HR Service Delivery Head) for India Business

Reporting to : Group HR Head for India Region

Location : Bangalore

Role Requirement:

- Business Partner experience from a Tier 1 organization. Should have additional exposure to either Recruitment or Talent Management

- Strong stakeholder management skills - should have managed CXO level stakeholders. Global stakeholder management experience would be an added advantage

- Strong written communication & presentation skills (including MS Office skills - PowerPoint/Excel)

- Achievements list a number of successful HR initiatives owned by the incumbent in organizations having a large and diverse employee base

- Should have experience of working in a matrix environment

Job Description:

The Service Delivery Head will drive HR processes/ initiatives across the four stages of the employee lifecycle (Talent Acquisition, Talent Management, Talent Development and Talent Engagement/ Retention) along with partnering with business stakeholders, supporting client discussions, and applying Organisations policies to support delivery and execute growth programs as identified.

- He/ she would be assisting the Group HR Head and other Vertical HR Heads in building a strong and uniform HR organization.

- He/ She will work along with the Global HR team in rolling out of Organisations global HR initiatives across India Georgaphy. He will also be responsible for driving Service Excellence and controls.

- Will be responsible for Service delivery on behalf of Group HR Lead across India, Sri Lanka and Bangladesh. The role will be responsible for all cross entity (Technology, Operations, Consulting, Outsourcing Functions) HR processes spanning 60,000+ employees.

Role will also be responsible for managing HR budgets and staffing for the 1000+ HR professionals supporting the geographic unit.

The individual should have demonstrated capability in areas of business acumen, HR service delivery & Risk management at scale with large IT firms

Key Responsibilities:

Leadership & Strategy:

- Develop Human Capital Strategy and tactical programs to achieve the same; in alignment with the long range and annual plans / priorities of the business

- Support and participate in the business strategy by bringing in the people context

- Define the operational framework for the delivery of services provided by the Cross Entity service delivery teams based upon the defined business and HR strategy in the various businesses

- Adapt, communicate and implement the strategic direction of HR operations to ensure adherence to global policies and processes

- Drive the programs that future-readies the business viz. leadership development, culture, talent management etc.

- Lead pre-merger and post-merger people integration in M&As

Stakeholder Management:

- Build and maintain effective partnerships with stakeholders, with Business leaders and within HR - both global and local

- Advise top management of the businesses on HR imperatives

- Drive alignment across entities to ensure consistent application of processes, principles and programs

Delivery:

- Ensure the effective delivery of the Cross Industry & Geography HR processes - Talent Acquisition & Management, Reward, Capability Development, People Advisory support, Employee life cycle management, Leadership Development, Change Management and Talent Supply Chain processes

- Develop/drive/participate in a broad range of HR processes, primarily by defining requirements, providing business insights, setting priorities, reviewing solutions, providing planning input and communicating to business leadership

- Responsible for collaborating with different parts of the HR organization within and outside the geography, ensuring all roles are working to solve for Organisation, minimizing - silo-thinking-, scope conflicts and ensuring adherence to the governance model in their respective organizations

- Develop and manage HR budgets

People Advocacy:

- Manage People connect programs, run employee diagnostics, drive engagement initiatives, talent retention programs etc.

- Champion diversity through talent acquisition and management, leadership development and other diversity initiatives

Delivery Excellence & Process Improvements:

- Identify and drive continuous improvements to the scope, performance and cost-to-serve of each team

- Lead initiatives and work with the Businesses/ CoEs to improve the end-to-end HR delivery processes

- Accountable for driving consistent, standardized and effective service delivery of HR processes

- Drive development, adjustment, monitoring and improvement of HR programs

- Drive localization for global solutions and trigger adjustments in case of changing business conditions

People Management

- Lead a team of 60+ HR professionals - attract, grow, develop, engage and retain top HR talent in the team