HR Head - Customer Service Vertical - Fintech Startup

Salary Offered : 25-40 LPA

The successful candidate must :

- Come from a premier MBA college with a specialization in HR

- Have 7-11 years HR business partner experience

- Have prior experience in supporting a call center, contact center, or customer support team

We are looking for a dynamic, organized self-starter to join our Human Resources department as an HR Business Partner.

The HR Business Partner is both a strategic and hands-on role that provides full cycle Human Resources support to the business. The role is critical in executing the client's people initiatives, providing great internal customer support, and driving HR functional excellence and process improvement.

This position will report directly to the HR Head for India and lead a team to support the biggest vertical in the business.

The ideal candidates will demonstrate :

- The ability to understand business goals and recommend new approaches, policies and procedures to effect continual improvements in business objectives, productivity and development of HR within the company

- A true hands-on approach as well as the ability to successfully monitor the "pulse" of the employees to ensure a high level of employee engagement

- Experience with rapid and complex changing work environment

- Coaching and mentoring at management level

- Success in creating and driving effective development, employee relations, retention and reward programs

- Being an enthusiastic team player with a strong drive to create a positive work environment

- Key desired personality strengths are - flexibility, fantastic communication skills and huge amounts of drive

- The ability to be comfortable with high volume workload and not be afraid to "roll up your sleeves"

- A strong solutions focus and be comfortable working in an environment which demands strong deliverables along with the ability to identify problems and drive appropriate solutions

- Strong internal and external customer service focus

- The ability to manage multiple priorities simultaneously - orientated on results

- Bias for action, strong work ethic, and desire to achieve excellence

- Must be able to interface at all levels of the organization

- Passion for innovative HR solutions and process improvement

- Excellent organizational and interpersonal skills