HR Generalist Shared Services Mgr - Chemical

Discipline - Human Resources

Subsector - Generalist HR

Location - Mumbai

About our Client - Our client is a leading global chemical giant with a presence in over 150 countries. With an employee base of 40,000+ across the world, the company recorded an annual revenue of more than US$ 50 billion last year and has extensive operations in India spanning across all major metro cities.

Job Description - Reporting to the the Director- Shared Services, you will be responsible for:

- Execute the key functional stakeholders management strategy through a well managed communication and engagement plan for the global shared services centre with co-ordination across North America,Latin America and Asia Pacific

- Actively support service management in executing stakeholder management strategy

- Ensures high client satisfaction by validating service delivery meets agreed upon client requirements for service with the service management team

- Lead, with appropriate support from service management, operational issue resolution / escalation management from clients

- Ensure Operational Stability with a client-centric mindset in all processes

- Hold the Operations Leader accountable for performance improvement and metrics management

- Ensure Productivity Targets are met Provide Work Process / Function Leadership to Ops leader as SPOC (Single Point of Contact)

- Business partner on HR Generalist activities for the Shared Services Centre

The Successful Candidate - The successful applicant must carry 6-10 years of generalist HR experience. Experience in a shared services set-up is preferred. A full-time PG qualification in HR is a must along with professional experience in a reputed MNC. High levels of client service orientation, excellent communication skills and a responsive attitude are key characteristics for the successful candidate. Exposure to BPOs/KPOs/service industries will be an added plus

What's on Offer - Lead role for the global shared services and direct interaction with senior management across the globe.

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