HR Delivery Manager

Position Details:

Title: HR Delivery Manager

Location: Bangalore (On-site)

Experience: 3+ years

Job Type: Full-Time

Job Summary:

- We are seeking a proactive and experienced HR Delivery Manager to oversee recruitment delivery operations, ensuring alignment with client requirements and organizational goals.

- This role requires a strategic mindset, strong leadership skills, and the ability to drive HR processes efficiently while ensuring an excellent employee experience.

- The ideal candidate will act as a bridge between the recruitment team, sales team, and client-side SPOC to maintain hiring pipelines and deliver exceptional recruitment solutions.

Key Responsibilities:

HR Service Delivery & Operations:

- Oversee end-to-end HR service delivery, ensuring seamless execution of HR processes, policies, and employee lifecycle activities.

- Manage HR operations, including payroll, onboarding, offboarding, benefits administration, and compliance.

- Drive process improvements and automation to enhance efficiency and employee experience.

- Ensure timely communication of hiring updates to all stakeholders involved in the recruitment process.

- Monitor the effectiveness of HR service delivery metrics and implement corrective actions when necessary.

Employee Relations & Engagement:

- Act as a point of contact for employee queries and concerns, ensuring fair resolution and adherence to company policies.

- Implement initiatives to boost employee engagement, satisfaction, and retention.

- Conduct exit interviews and analyze attrition trends to provide insights for improvement.

- Facilitate regular feedback sessions with stakeholders and/or employees to gauge satisfaction levels and address concerns proactively.

- Collaborate with the recruitment team to ensure new hires are effectively integrated into the company culture.

HR Compliance & Governance:

- Ensure compliance with labor laws, company policies, and industry best practices.

- Maintain and update HR policies as per regulatory requirements.

- Manage audits and ensure adherence to HR documentation and processes.

- Conduct regular training sessions for staff on compliance-related topics to mitigate risks.

- Review and update internal processes to ensure they align with changing legislation.

Talent Management & Performance:

- Collaborate with business leaders to support workforce planning, talent acquisition, and succession planning.

- Monitor and drive performance management processes, including goal setting, appraisals, and feedback mechanisms.

- Identify training needs and work with L&D teams to develop employee development programs.

- Facilitate talent reviews to identify high-potential employees for key roles within the organization.

- Support the implementation of performance improvement plans for underperforming employees.

Stakeholder & Vendor Management:

- Work closely with internal and external stakeholders to align HR services with business objectives.

- Manage external vendors related to HR functions, including payroll service providers, recruitment agencies, and benefits providers.

- Establish strong partnerships with vendors to ensure quality service delivery aligned with organizational standards.

- Regularly assess vendor performance against SLAs (Service Level Agreements) and suggest improvements where necessary.

- Coordinate with stakeholders on recruitment strategy discussions to ensure alignment on hiring priorities.

Required Skills & Qualifications:

Education & Experience:

- Bachelor's/Master's degree in HR, Business Administration, or related field.

- Minimum 3 years of experience in recruitment delivery or HR operations roles.

Skills:

- Strong knowledge of recruitment processes and metrics (e.g., time-to-fill, cost per hire).

- Excellent communication and stakeholder management skills.

- Problem-solving mindset with a focus on process optimization.

- Proficiency in HRMS tools or recruitment software is a plus.