HR Business Partner - Online/eCommerce

About The Role :

We're looking for an HR Business Partner who will align business goals with employees and management for our internal teams. You are effectively a consultant to management on business issues and a guide to managers and employees.

This role is all about collaborating on the people strategy of the Community Operations.

Additionally, you will have the opportunity to help create programs and processes from scratch.

What You'll Do :

- Resolve complex employee relations issues and address grievances

- Work closely with management and employees to improve work relationships, build morale and increase productivity and retention

- Provide HR policy guidance

- Monitor and report on workforce and succession planning

- Identify training needs for teams and individuals

- Evaluate training programs

- Consult with managers and provide guidance and coaching when appropriate

- Provide guidance and input on workforce planning, succession planning, compensation, bench marking, etc

- Identify training needs for business units and individual executive coaching needs.

- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance

What You'll Need :

- 5-8 years of relevant HR experience ideally with sales/ customer support functions and their leadership teams. Experience in managing non-exempt employees is a plus.

- Strong understanding of HR domains including compensation, performance management, and leadership development.

- Understanding of various employment laws and their impact on HR matters.

- A track record of providing HR consultation to senior leadership on strategic initiatives.

- Demonstrated ability to partner within and outside of HR.

- Unquestioned integrity with assertiveness, presence, and confidence.

- Excellent influencing skills at all levels in the organization and extreme flexibility to be proactive in a fast-paced, ever-changing environment. Competence in making timely, effective, principles-based decisions.

- Tenacity and ability to build from scratch are imperative.

- Strong written and verbal communication skills, presentation skills; analytical and problem-solving abilities.

- Excellent people management skills

- Analytical and goal oriented

- Demonstrable experience with HR metrics

- Thorough knowledge of labour legislation

- Full understanding of all HR functions and best practices

- Must be able to travel, including short-term assignments based upon business requirements.

- Bachelor's degree required; Master's degree preferred, BS degree in Human Resources