HR Business Partner - Logistics & BPO Voice Process

We are seeking an accomplished Business HR Lead to join a prominent ISP company based in Hyderabad. As a trusted partner, you will collaborate with the Head of HR and lead the HR function, driving various aspects such as Performance Management, Employee Engagement, Payroll Processing, Administration, and Statutory Compliance. As an HR Business Partner lead, you will play a pivotal role in aligning HR strategies with the business objectives.

Designation: HR Business Partner

Location: Hyderabad

Reporting to: Head - HR, Hyderabad

Salary: Best and as per Industry Standards

Educational Requirements: MBA from tier 1/tier 2 institute

Experience: 3- 10 years of relevant experience

Level: Team Management

Job Role:

Develop and implement business aligned HR strategies, while leading HR Function covering aspects like Performance Management System, Employee engagement, Payroll processing, Administration and Statutory compliances

Key Responsibilities:

Manpower Budgeting:

- Participate in manpower planning & budgeting exercise for the business with focus on productivity and optimum utilization of manpower

- Identify issues and process & capability gaps to improve alignment, manpower productivity and minimize redundancies

Talent Acquisition & Onboarding:

- Work with TA team and ensure hiring as per the approved manpower budget - Onboard new employees, ensure all the employees undergo New Hire Training before getting deployed.

Performance Management:

- Drive the Performance Management process for all the functions as per the PMS guidelines

- Work with managers and associates to identify and address performance related issues.

- Provide coaching and support to managers on corrective action items including performance improvement plans and discipline issues.

- Lead the productivity study for the field staff, identify employees not meeting performance targets

- Devise and implement performance improvement plans for identified employees

Talent Management:

- Work with the OD team and conduct assessment center to identify the employees for the role of Team Lead and Asst Manager

- Work with L&D team, devise training modules for employees failing to clear the assessments

Learning & Development:

- Conduct a need analysis and identify the capability gaps in the current employees across functions

- Work with the L&D SPOC, devise training programs based on the need analysis and gaps identified

Employee Engagement:

- Conduct engagement activities like family day, safety week, carnival, Rewards & Recognitions festival and birthday celebrations, sports activities etc '

- Conduct town hall communications, open house, skip level meetings, team off sites as per HR CalendarBusiness HR Manager

- Lead the employee engagement survey, idea fest - innovation platform and develop interventions basis action points from employees

Compliance, Policies & Procedures:

- Work with legal to ensure legal compliance. Act as liaison to government compliance agencies as required.

- Ensure consistent application of policies/procedures including but not limited to recruiting, training, reward & recognition and associate development.

Payroll & Exit:

-Provide timely inputs to the HRSS team for processing the payroll

- Ensure that all exit formalities are conducted before relieving employees

- Keep a track of attrition and conduct exit interviews to understand the concerns/ challenges

Employee Relations:

-Facilitate resolutions when associate-to-associate or manager-to- associate conflict arises.

- Investigate (interview, gather evidence, consult legal) allegations of employee misconduct including harassment, discrimination, etc. Guide management on disciplinary and termination procedures.

Key Personal Attributes:

- A focused driver with a structured process approach and ability to deliver outcomes

- Passionate about people development, strong communicator, highly energetic with ability to influence & persuade

- Excellent interpersonal skills - High level of proficiency in networking & connecting internally and externally

- Ability to work closely with business leaders by understanding their needs and designing and rolling out HR solutions

- Excellent team building skills and orientation for developing high quality talent within the organization.

To apply, please submit your updated resume and a brief cover letter outlining your relevant experience