HR Business Partner - ITeS/BPO

HRBP

Process Manager Role & responsibilities:

- Work closely with the Program Leader and other senior managers in the program to ensure a balance in HR & Ops communication and that Company policies are adhered to in the Program.

- Carry out the HIPO development and Career discussion programs for the identified group of Analyst/Sr.Analysts.

- Monitor PIP for bottom performers in the Program.

- Attrition management for the Program/process.

- Target to reduce Grievance Level up to ZERO percent.

- Plan & organize fun on floor events.

- Organize MTMs and conduct pulse meetings for A/SA pool.

- Oversee the 90-Day On-boarding program.

- Ensure that the employees in the Program attend KM trainings programs.

- Conduct sessions to explain the concept of Performance Appraisals in the Organization.

- Help new managers with evaluating their subordinates.

- Conduct exit interviews of A/SAs within timelines.

- Timely closure of PIP cases for A-SAs.

- Close BG cases for A/SAs in the Program where Insufficiency/discrepancy has been identified.

- Tracker Updating and Reporting.

- Ensure that all trackers like grievance, PIP, etc., are updated on a real time basis and shared with the Sr. HR BP and other stakeholders.

- Create all necessary reports and dashboards required for each program/process area.

- Drive REWARDS & RECOGNITION in the program to recognize & reward contribution and achievement in order to motivate.