RESPONSIBILITIES:
- Core management of Customer Service and Ops team for Fin-tech startup for about 300+ employees.
- Developing HR strategies, policies, and practices.
- Improving and monitoring employee productivity.
- Structuring compensation and benefit packages.
- Managing staff wellness initiatives.
- Improving relations between staff and employers.
- Evaluating staffing needs.
- Overseeing recruitment efforts.
- Managing and allocating HR funds.
- Engaging with heads of department.
Who you should be?
- Passionate about technology, employee management and networking with people.
- Minimum 5 years of experience (preferably with Product/ Fintech Companies/ startups) managing Customer Services/ Operations team.
- Comfortable working with a fast-paced startup environment.
- Skilled with G-Suite applications, preferably ATS experience.
- Preferably someone with a technical education background.
- Strong communicator and go-getter.
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