HR Business Partner - BPO/Telecom

Why this job matters

Corporate Units exist in two dimensions - as Corporate Units, central teams for the whole of Company, and in each CFU where the functional capability is both organized and managed within the CFU e.g. HR and Finance. Our Corporate Units enable the business to create value for Company and its customers as efficiently and effectively as possible. All Corporate Units set direction and safeguard through their role in enterprise governance and enterprise management. The Corporate Units also undertake activities on behalf of the business to leverage economies of scale or share expertise through shared services or skill center's e.g. procurement, learning and development. The Corporate Units are located across the globe and the role holder will have accountability for delivery across several geographies and organizational boundaries.

Company employs over 11,000 people across corporate units globally. They're how we achieve competitive advantage, how we deliver our customer experience and fundamental to the long-term growth of Company.

What I'll be doing - your accountabilities

- People Strategy - you'll be working on solutions to implement the Company People strategy across the business unit to enable the achievement of the strategy and direction of the business.

- People Plans - you'll partner the business, supporting solutions to enhance employee engagement and to ensure that people plans are integrated with wider HR strategy, policies & priorities

- Deliver across a range of HR practices such as workforce planning, performance, employee engagement, organisational design and development, and talent & leadership development and employee relations to meet current and future workforce needs.

- Culture, Values & Engagement: supports the creation of engagement plans for the business unit. Can articulate how outcomes and risks impact business goals and recommends solutions.

- High performing Teams: Coaches and develops leaders at all levels, manages and mitigates people-related risks to ensure retention of key employees, developing leadership succession plans, managing capability and high performance and overall healthy churn.

- Future Skills and Location Strategy: Works with business unit on plans to have right skills in the right place, at the right time supporting the development a integrated Strategic and tactical workforce plan.

- HR Effectiveness: supports HR activities such as recruitment, resourcing, absence, performance, and employee relations in conjunction with matrixed specialist HR teams to deliver the people plan and its strategy.

The skills you need:

- Typically graduate level or corresponding experience, MCIPD or relevant business/professional qualification.

- Thinks and acts commercially: Analytical skills and commercial awareness to evaluate commercial or financial risk, people implications and take action to mitigate where appropriate

- Builds strong relationships

- Begin and ends with the customer: Personally role models that customers are the reason why we have a business; places the achievement of excellent customer solutions at the heart of the organization

- Track record of making change happen: Previous experience in HR Business Partnering, people transformation and cultural change.

- Handles complex and difficult situations with thought and confidence; role models honest and respectful feedback; able to manage multiple stakeholders.

- Data Analytics: uses strong analytical skills and intuition to analyze data and interpret business insights and trends.

- Collaborator and influencer: has a track record to engage, inspire and influence people

- HR Mastery: strong technical HR knowledge and it's practical application.

Experience you would be expected to have:

- Previous HR Business Partner experience

- Change Management/people transformation and cultural change experience