HR Business Partner - BFS

- Corporate Function

- Operational Risk

Role Details :

Talent Acquisition :

- Plan and execute the Contact Centre hiring plans

Engagement :

- Partner in driving employee engagement programs through proactive and structured interventions

- Handle grievances and concerns with empathy and bring them to closure

- Escalate issues to proper authorities as & when the need arises

- Keeps a proactive check on the general employee well-being & engagement levels and intervenes actively when necessary

Learning & Development :

- Plan and execute the training & development programs as per Corporate L&D Calendar

- Actively build a culture of learning by sharing best practices and knowledge-sharing across the region.

- Jointly responsible for onboarding, initial coaching & mentoring of employees

Performance Management :

- Partner with the line managers to address performance gaps and facilitate discussions/processes to assess appropriate action

- Guide Line Managers on all aspects of performance management including feedback and performance coaching

Process Improvement & Program Effectiveness :

- Partner with the central HR Team for all processes like onboarding, background verifications, payroll, leave & attendance regularizations, exits, etc

- Provides input and feedback to the Central HR Team on gaps and opportunities for improvement in HR programs and policies

- Contribute to developing/refining HR programs & processes through quality improvement