Housing.com - Assistant Manager - Customer Escalation/Marketing

What does this role hold for you.??

As a part of the Business growth & fulfillment team, you will

- Responsible for Large client base at a PAN India level and have direct Customer escalation team reporting directly

- Be responsible for developing marketing campaign strategies and ensuring execution through the respective teams. along with ensuring smooth servicing of key clients for a portfolio of customers.

- Develop integrated marketing campaign strategies and activity plans for key programs leveraging product platform (website, app) and off platform activities (using digital marketing channels) to achieve key outcomes

- Manage the tracking and measurement of integrated digital marketing campaigns within the timelines and budgets

- Meet and speak to key clients to ensure smooth servicing and resolution of issues and concerns

- Deliver weekly/monthly optimization and monthly reporting of results against metrics including use of web analysis tools such as Google Analytics, email data reports, KPI report evaluations, call volume, quality of demand, and demand generated additionally

- Develop CRM strategies for each campaign and coordinate CRM activity including Buyer lifecycle communication emails, call centre activity, list purchasing, effectively manage generated leads from all areas of the campaign activity in conjunction with the business stakeholders and overall CRM strategy

- Work with key stakeholders (Sales Clients, Marketing/Product teams, Sales) to identify marketing/product solutions aiding new revenue streams

- Actively partake in the running of the department providing ideas and best practice synonymous with a high-performance team.

Apply if you have:

- An MBA/Engineering Degree with 3 to 7 years of experience.

- Designed campaigns for potential clients through extensive market research and analytics

- Result orientation and a strong work ethic of delivering on-time and in scope.

- Strong interpersonal, consultative and management dexterity.

- Good communication and interpersonal skills to guide multiple stakeholders both within and outside the organization.

- Business focus, customer & service aligned orientation and confidence in advising, developing and articulating solutions.

- A flexible, collaborative, proactive and customer-focused mindset with the ability to influence and engage direct and indirect reports and peers and build effective relationships.