HOD - Technology - Retail

Position: HOD - Retail Technology

Location: Gurgaon

Client: Retail Company

Experience Required: 8+ Years

Preferred: Working in Retail or E-commerce Company

Key Skills Required: Should have working experience in Point of Sales , CRM & Loyalty , CRM , OMS , Endless Aisle , Instore Traffic , Digital signage , Business Intelligence , Incident & Workflow management.

- Understanding of Webservices , API's , Payment Gateways , SMS, WhatsApp Integration methodologies and auto reconciliations across various ecosystems.

- Familiarity of cloud concepts and hybrid platforms .

- Understanding of Omnichannel shopping , Loyalty , fulfillments from store environments

Job Responsibilities:

- Gather, define, document, scope and priorities business requirements with functional/business champions.

- Create business case or challenge requestor with overall assessment of reason of change, impacts analysis, risk and overall benefits in line with change management policy.

- Follows agreed scope, standards, timelines with daily Scrum calls with teams and weekly/Monthly MIS circulation.

- Responsible for the overall support services for all projects, modules and backend applications.

- Manage project tracker/ Incident management tools and technique for greater efficiency and transparency.

- Should be able to present project status dashboards, timelines documents for review meetings with management.

- Execute & Manage the project lifecycle, UAT, GO live and post project implementation support.

Operations:

- Monitor, govern and support the entire backend application for any operational challenges, issues, fixes with SLA adherence with team and third party .

- Explore new digital tools to enhance backend system and empower staff with latest technology tools and trends.